Staff Network Development Engineer - Cloud Network Automation

ServiceNow • San Diego, CA

1d • Remote

About The Position

Please Note: This position will include supporting our US Public Sector customers.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.
We are seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting. The ideal candidate will possess advanced network engineering expertise in both on-premises and hyperscaler cloud operations. They should be adept at developing tools, scripts, and applications, serving as the bridge between code and networks to enhance automation and improve network deployments. You will collaborate with a dedicated team of network engineers to expand our datacenter and cloud production network globally. This role is pivotal in fulfilling our customers' commitments and advancing our objectives of automation and standardization across all builds.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of network engineering experience with a Bachelor's degree; or 5+ years of network engineering experience with a Master's degree; or 3+ years of experience with a PhD; or equivalent work experience.
• Hands-on experience in network automation, focusing on internet and datacenter operations.
• Experience with network automation languages and tools such as Ansible, Netmiko, Python, Go, and Terraform.
• Strong communication skills and empathy for customers. Ability to quickly learn new technologies in a fast-paced environment.
• Solid understanding and hands-on experience with key network technologies, including 802.1q, HSRP, VRRP, OSPF, ISIS, MCLAG, BGP, BFD, NAT, ACLs, IPSEC, SNMP, TCP - IP routing, switching, load balancing, and security.
• Proficiency with Juniper's Junos, Cisco IOS, Cumulus - Linux, and Rest API.
• Understanding of CI - CD, Git, and Infrastructure as code principles.
• Familiarity with monitoring tools like Grafana, Prometheus, Kentik, and Thousand Eyes. Industry certifications such as CCNP, CCIE, JNCIP, JNCIA are a plus.

Nice To Haves

• Comfortable working in agile and fast-paced environments.
• Excellent verbal, written and presentation skills.
• Strong problem-solving and analytical abilities.
• Advanced knowledge of scripting and coding in Java, Python, and Go.
• Developer-level experience with the ServiceNow Platform

Responsibilities

• Actively participate in the cloud networking team, handling all proactive aspects of network deployment and orchestration.
• Drive the delivery of business-critical public cloud infrastructure worldwide.
• Ensure network capacity meets established business and technical requirements.
• Operate and troubleshoot systems to quickly identify and resolve issues. Manage network augmentation as the organization grows.
• Take a leadership role in root cause analysis and resolution of network issues.
• Participate in a rotating on-call schedule with other team members.
• Design and code new automations and on-platform optimizations
• Develop and maintain network automation pipelines using tools like Ansible, Go, Python, Bash, Terraform, etc.
• Collaborate with platform teams to build, update, and enhance flow designer orchestration to maintain a unified platform for all network deployments globally.
• Provide feedback and partnership to infrastructure architects on design improvements and contribute to the design process for new initiatives.

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level