Protection Services Dept. Staff Member

Houston Museum of Natural Science • Houston, TX

8h • Onsite

About The Position

The Houston Museum of Natural Science is currently seeking dependable applicants with visitor service skills and a strong sense of integrity. The HMNS Protection Services Team is critical to the safety and security of the museum’s visitors, staff and property, including the priceless objects on display. Protection Services Staff Members patrol the museum’s grounds, parking facility, galleries, museum store, other public spaces and areas not open to the public. In interactions with museum visitors, Protection Services Staff Members provide directions, answer questions and correct conduct in a courteous, professional manner. This position serves as initial responder for incidents and escalates and reports as appropriate. This is a part-time position with limit of 28 hours per week. Some weekend shifts and evenings may be required.

Requirements

• High level of integrity.
• Tactful, polite and courteous in dealing with visitors, staff, vendors, consultants and others.
• Strong verbal skills, particularly for communicating on two-way radio and speaking with visitors.
• Strong writing skills for completing reports.
• Excellent record of attendance and promptness.
• Excellent observation skills in order to detect and report unusual behavior or circumstance.
• Alert and able to respond quickly in an emergency.
• At least 18 years of age.
• High school diploma or GED.
• Have reliable transportation for regular and after-hour shifts.
• Valid driver’s license in order to operate museum vehicles.

Nice To Haves

• Previous experience in security is helpful, but not required.
• Previous customer service experience is highly desired.

Responsibilities

• Responsible for museum opening and closing duties, which include conducting daily inventory of artifacts within the exhibits
• Monitor visitors, including a high volume of school tours, to ensure proper distance is maintained from objects.
• Facilitate smooth traffic flow throughout galleries.
• Patrol galleries to protect artifacts from theft, vandalism and inadvertent damage.
• Interact with visitors to give directions, information and general assistance.
• Enforce museum and Protection Services department policies and procedures.
• Complete written reports of accidents and incidents.
• Operate and maintain mechanical and electronic security devices.
• Provide for the personal safety of staff and visitors.
• Provide security for assigned museum properties and facilities.
• Operate golf cart to monitor parking garage and museum grounds.
• Respond quickly to emergency situations.
• Report security and safety hazards to appropriate authorities.
• Participate in training sessions for safety, first aid, CPR, fire and disaster procedures, and security equipment.
• Serve as a member of the museum emergency response team.
• Assist in emergencies involving visitors or staff.
• Observe contractors working on museum property to ensure all are operating within museum safety and security guidelines.
• Other duties as assigned.
• Comply with the museum’s health and safety protocols.

Benefits

• Free individual-level HMNS membership.
• Free access to museum exhibit halls, Butterfly Center, Planetarium, Giant Screen Theater and satellite facilities.
• Discounted programming including museum summer camp.
• Free staff parking.
• Flexible schedule.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED