Staff Investigator

Commonwealth of Massachusetts • Springfield, MA

14d • Onsite

About The Position

The Department of Developmental Services (DDS) Investigations Unit is actively searching for an inquisitive, thorough, and committed Staff Investigator. We, at the Investigations Division, are committed to safeguarding individuals with intellectual and/or developmental disabilities. Our division receives over 6,000 annual allegations of abuse, encompassing everything from minor program issues to serious criminal conduct like rape, assault, and theft, and our work plays a crucial role in building a safer future for those who are most vulnerable. The Staff Investigator performs risk assessments to ensure that timely recommendations for protective services are made to protect DDS clients who are alleged victims. The incumbent gathers and reviews all relevant documentation and evidence, including Individual Service Plans, Behavior Plans, DDS and DDS Provider Incident Reports, Police Reports, Medical Records, Surveillance Video and Pictures. The incumbent works with state and local law enforcement authorities to successfully investigate criminal acts. They may testify during DDS employee hearings and are required to provide court testimony in criminal cases as requested. The incumbent prepares reports and makes recommendations designed to enhance the health and welfare of not only individual victims but all DDS clients including clients at provider organizations. The incumbent contributes to the agency’s mission by identifying factors that may adversely impact the welfare of its clients.

Requirements

• Knowledge of investigative principles and practices, including evidence collection, interviewing techniques, and case documentation.
• Knowledge of applicable laws, regulations, and policies related to abuse, neglect, human rights, and protections for individuals with intellectual and developmental disabilities.
• Strong analytical and critical thinking skills to evaluate complex information, assess credibility, and make sound, evidence-based determinations.
• Ability to conduct sensitive, trauma-informed interviews with diverse populations, including vulnerable individuals with varying communication needs.
• Excellent written communication skills to prepare clear, concise, and comprehensive investigative reports and recommendations.
• Strong verbal communication and interpersonal skills to effectively interact with clients, families, providers, law enforcement, and other stakeholders.
• Ability to assess risk and make timely decisions regarding protective actions and interventions in emergent situations.
• Knowledge of disability services systems, including service planning, behavioral supports, and provider operations.
• Ability to maintain confidentiality and exercise discretion when handling sensitive and protected information.
• Skill in collaboration and coordination with external agencies, including law enforcement and legal entities.
• Ability to work independently and manage a high-volume caseload, including prioritizing tasks and meeting deadlines.
• Ability to travel and respond to incidents across various settings, including availability beyond standard business hours.

Responsibilities

• Review allegations to create an investigative plan and perform an immediate risk assessment to ensure that timely recommendations for protective services are made to protect DDS clients who are alleged victims.
• Travel to and from various sites throughout the Commonwealth to conduct interviews, gather documentation and other evidence to aid in determining whether an allegation is substantiated or not.
• Review testimony and information gathered to determine if referral to state and/or local law enforcement authorities to successfully investigate criminal acts is warranted.
• Review totality of information to prepare concise yet thorough investigation reports, detailing findings in accordance with MGL c19C and/or 115 CMR 9.00.
• Perform other duties as assigned.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level