Staff Interpreter - Full Time - Day

Hackensack Meridian Health•Hackensack, NJ

105d•Onsite

About The Position

The Staff Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role helps bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of one year of experience as an interpreter.
Ability to speak English and other language fluently.
In depth knowledge of medical terminology, and successfully pass a medical terminology course.
Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
Demonstrate ability to relate to people in a warm and consistently friendly manner. Teamwork oriented, commitment to customer service excellence and collaborative approach required.
Rotating schedule/shifts that may include weekends and/or holidays based on needs.
Excellent written and verbal communication skills.
Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Nice To Haves

Associate's or Bachelor's Degree.
Certification or qualification in document translation.

Responsibilities

Assists patients/families and providers to engage in open and clear communication
Provides accurate oral interpretation services for non-English speaking patients and families.
Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.
Consistently maintains a high level of confidentiality and non-bias behavior.
Utilizes the appropriate standards and approach to the interpretative process.
Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting
Communicates observations affecting compliance to the healthcare team.
Demonstrates the ability to work under pressure with diverse members of the team, patients and families.
Complies with established departmental policies and procedures.
Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families. Responds to requests for non-clinical comfort needs.
Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
Maintains an environment that promotes patient and personal safety.
Assists in helping patients move through the hospital system.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.