Staff Infrastructure Engineer (IAM and Cloud Services)

Zoom•San Jose, CA

1d•Hybrid

About The Position

The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack.

Requirements

Have 8+ years of experience in IAM and Cloud Services.
BS /MS in Computer Science, MIS, or equivalent engineering experience.
Hold extensive experience creating tools and automation services with Python or Golang.
Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible.
Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers.
Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) an Kubernetes internals.
Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues.
Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD.
Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level.

Responsibilities

Architecting and maintaining secure infrastructure across AWS, Azure, and GCP.
Manage Identity and Access Management (IAM) flows, integrating Okta, Active Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless, secure access.
Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management.
Managing and scale our hybrid monitoring stack.
Configuring Prometheus, Loki, and Grafana for infrastructure metrics.
Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations.
Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint).
Identifying and resolving complex issues across the network, application, and identity layers.
Lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements.