Staff Field Service Engineer, Product Integrity & Defense

Rivian•Blauvelt, NY

10d•Hybrid

About The Position

Rivian is seeking a Field Service Engineer to provide hands-on technical support for Legal matters involving vehicle inspections, warranty support, product concerns, and other high-priority vehicle investigations. You will work at the intersection of field service, vehicle diagnostics, engineering, and Legal to help teams understand what happened, document what is present, and determine the appropriate technical next steps. This is a field-oriented role for an engineer or automotive technical professional who can independently evaluate complex vehicle concerns, communicate clearly with a wide range of stakeholders, and produce accurate and technical documentation. As the Staff Field Service Engineer, Product Integrity & Defense, you will be required to travel throughout the East Coast approximately 70% of the time. This role will report to our Sr. Manager, Field Service Engineering.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Automotive Technology, or a related technical field; equivalent relevant; experience may be considered.
6 years of professional experience in automotive field service, vehicle diagnostics, automotive engineering, technical investigations, or a related field.
Hands-on experience diagnosing and troubleshooting EVs and complex vehicle systems.
Experience conducting vehicle inspections and writing clear technical reports.
Strong communication skills and the ability to explain technical information to attorneys, engineers, service teams, business partners, and customers or other involved parties.
Ability to travel and work independently in a field environment.
Strong judgment, attention to detail, professionalism, and commitment to safe work practices.
Ability to collaborate effectively in a fast-paced, cross-functional environment.

Nice To Haves

Experience supporting warranty, product liability, or other product related investigations.
Experience with vehicle crash or incident investigations, EVs, ADAS, vehicle dynamics, or safety critical systems.
Experience with forensic photography, evidence preservation, or legal technical documentation.
Experience testifying or supporting testimony in depositions, trials, arbitrations, or mediations.
Training or experience in biomechanics, human factors, EV fire investigation, or crash reconstruction.
Experience creating technical training, inspection protocols, or process improvements.

Responsibilities

Conduct and coordinate vehicle inspections in support of warranty, product liability, and incident related matters.
Perform structured vehicle evaluations, including visual inspections, diagnostic scans, functional testing, road testing when appropriate, and review of relevant service and vehicle information.
Document inspection findings through detailed notes, photographs, video, measurements, diagnostic records, and technical reports.
Work with Legal, outside counsel, Service, Quality, Engineering, consultants, and other stakeholders to define inspection scope and communicate technical findings.
Respond to escalated cases by developing rapid diagnostic plans that prioritize customer uptime and serviceability, including software and hardware solutions.
Recognize safety, or technical issues that require immediate escalation and coordinate the appropriate response.
Provide clear technical explanations to both technical and non-technical audiences.
Help improve inspection protocols, training materials, workflows, and cross-functional processes.
Support with insurance related matters as needed.
Assist the Field Service training on legal and lemon law related topics.
Travel to Service center, Vehicle locations, inspection sites, and other field locations as needed.