Staff Experience Researcher

PayPal•Austin, TX

4d•Hybrid

About The Position

PayPal is seeking a curious and empathetic Staff Experience Researcher to join the Checkout team. This role is vital in uncovering deep insights to inform user-centered experiences across a consumer's end-to-end purchasing journey. As the go-to for survey research, you will explore user needs and uncover pain points, contributing to a positive customer experience. Strong communication and collaboration skills are essential for sharing findings and influencing partners and stakeholders in developing checkout-centered experiences.

Requirements

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

7+ years relevant experience in market research, product strategy and/or marketing, both on the client/brand-side and vendor-side.
Proven track record leading large‑scale, vendor/partner-collaborative survey research programs.
Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset.
Experience with analytical tools such as SPSS, Python, R, and/or SAS.
Background in payments, fintech, financial services, or platform ecosystems in the financial services space.

Responsibilities

Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance.
Perform more-complex analysis using highly specialized product knowledge and advanced business expertise.
Lead functional projects and programs that enhance user experiences based on research findings.
Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends.
Develop and implement research methodologies that optimize user testing and data collection processes.
Contribute to the continuous improvement of research practices and team efficiencies.