Staff Engineer

Aircall•Town of Madrid, NY

About The Position

Aircall is seeking an engaged and passionate Staff Engineer to join its growing engineering department. This role will serve as a technical leader across engineering teams, driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives. The Staff Engineer will ensure quality standards and promote best practices in architecture, security, and DevOps. Aircall utilizes NodeJS and Typescript back-end stacks, hosted on AWS, to build resilient services that integrate with customer tools like CRMs and Helpdesks.

Requirements

Extensive experience (e.g., 10+ years) in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance across multiple domains.
Lead and define technical strategies, demonstrating a strong understanding of system design to solve complex, impactful problems.
Comfortable leading the development of complex projects affecting multiple teams and domains, driving initiatives from ideation to completion.
Expert at identifying opportunities for new impactful initiatives.
Deep understanding of multiple product domains and can anticipate long-term needs.
Effective and proactive communication skills, and can collaborate with different profiles and roles to ensure cross-domain alignment.

Nice To Haves

Familiarity with Aircall's tech stack (Typescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis) is not required, but a strong willingness to learn and adapt quickly is valued.

Responsibilities

Lead transversal, complex projects, fully autonomously from ideation to completion, starting from a high-level problem statement.
Proactively communicate the technical vision across multiple teams, ensuring alignment and sharing knowledge across domains.
Act as a go-to expert, providing mentorship and guidance across teams.
Deeply understand multiple product domains; proactively identify improvements and advocate for customer needs across the company.
Lead and define technical strategies for complex, impactful problems.
Set and uphold higher quality standards and drive adoption of best practices in architecture, security, and DevOps.
Writes production-ready code, finding appropriate solutions for medium complexity challenges; participates in software design discussions; demonstrates a good understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset.