Staff Engineer Laboratory Operations - Client Technology

Exelixis•Alameda, CA

11d•Onsite

About The Position

The Staff Engineer – Client Technology is an experienced engineer responsible for full ownership of an IT solution or capability. This role is entrusted with powerful tools and platforms to deliver scalable, secure, and automated solutions that enhance the client experience. Implements and refines human-verified, AI-enabled workflows for improved reliability, reporting, and operational consistency, while maintaining security and audit compliance. Owns AI-assisted workflow performance (accuracy, repeatability, and operational impact) and drives continuous improvement through telemetry and feedback loops.

Requirements

Associate’s degree and 9 years of experience; or Bachelor’s degree in a relevant field and 7 years of related experience; or Equivalent combination of education and experience.
Demonstrated experience owning and administering complex IT products or capabilities
Experience developing secure, production-grade scripts and automations
Experience with supporting IT products in a cross-functional environment
Familiarity with IT security frameworks and best practices
Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
Deep technical expertise in a client technology domain (e.g., endpoint management, laboratory technologies, etc.)
Strong troubleshooting skills across integrated systems and platforms
Experience designing and implementing technical solutions aligned with business needs
Proficient in automation, monitoring, and reporting tools
Ability to influence process improvements and contribute to strategic planning
Advanced knowledge of product-centric and agile framework models
Effective communication with cross-functional teams and end users

Responsibilities

Own the full lifecycle of an IT product or capability, leading the approach to design, development, deployment, maintenance, backup and support
Responsible for product OKRs and quarterly roadmap progress
Maintain an AI-assisted workflow backlog for the owned capability (use cases, guardrails, measurement, rollout plan) and incorporate learnings into OKRs and roadmap progress
Resolve complex technical problems and drive engineering solutions in the product area
Administer IT systems and tools with a high degree of complexity
Develop a strategy to update all endpoints in the product area, utilizing AI-assisted planning and communication, where approved, to minimize disruption while adhering to security requirements and maintaining human approval for executing changes
Leverage Agile principles for product planning and capability delivery
Establish and maintain a security posture for assigned products or capabilities
Collaborate with cross-functional teams to implement and validate solutions as needed
Meet with stakeholders and incorporate feedback into the product roadmap through multiple means and channels
Drive operational excellence in the product area, working proactively to identify areas of improvement
Document architecture, configurations, and operational procedures
Lead incident response, root cause analysis, and resolution for critical system issues
Design and maintain AI-assisted workflow steps (human-in-the-loop) that connect knowledge, tickets, and diagnostics to reduce mean time to resolution while preserving safe execution
Define quality gates for AI-assisted workflows (validation steps, rollback criteria, audit logging expectations) and review performance regularly to prevent drift
Treat prompts, runbooks, and knowledge artifacts as production assets (versioned, reviewed, and improved based on incident trends)
Performs other duties as assigned
Complies with all policies and standards