Staff Engineer - IT Asset Management Analyst / Specialist

Nagarro • Orlando, FL

10h • Onsite

About The Position

This role is responsible for helping establish the foundational processes, controls, documentation, governance structure, inventory standards, and audit-ready practices necessary to support a mature enterprise asset management program. The successful candidate will partner closely with IT, Supply Chain, Finance, Cybersecurity, and business stakeholders to develop scalable asset management processes and ensure complete visibility, accountability, and compliance for technology assets across their lifecycle. This is a hands-on operational role requiring regular physical interaction with IT hardware, inventory locations, storage areas, and stakeholder groups. Due to the nature of the work, the position requires on-site presence in Lake Mary, Florida, 4-5 days per week.

Requirements

• Minimum two (2) years of experience supporting IT Asset Management Inventory Management.
• IT Operations Procurement Documentation Management Compliance or Audit Activities.
• Strong attention detail and commitment data accuracy.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability communicates effectively with stakeholders at all levels of the organization.
• Intermediate proficiency with Microsoft Office 365 including: Excel Word PowerPoint SharePoint
• Experience creating SOPs, process maps, and operational documentation.
• Ability analyzes data and develops meaningful reports and metrics.
• Strong problem-solving and critical-thinking skills.
• Ability prioritizes multiple assignments in a fast-paced environment.

Nice To Haves

• Freshservice
• Tanium
• Microsoft Intune
• SAP Ariba
• SAP Coupa
• Power BI
• Asset Management Systems
• Working knowledge of Microsoft Visio.
• Experience supporting audit or compliance initiatives.
• Familiarity with IT Asset Management (ITAM) best practices.
• Understanding of IS27001 and IT General Control (ITGC) frameworks.

Responsibilities

• Support the design, development, implementation, and continuous improvement of MPWA's IT Asset Management (ITAM) Program.
• Assist in establishing IT Asset Management governance, policies, standards, procedures, controls, and reporting frameworks.
• Support the creation and documentation of end-to-end asset lifecycle processes covering procurement, receiving, deployment, assignment, inventory management, transfer, recovery, refresh, and disposal.
• Develop and maintain process documentation, workflows, control documentation, and operational standards.
• Identify process gaps, inefficiencies, risks, and opportunities for improvement.
• Support development of asset governance KPIs, reporting metrics, and program maturity initiatives.
• Assist IT leadership with recommendations to improve asset accountability, compliance, and operational efficiency.
• Maintain accurate hardware and software asset records within designated Asset Management and IT Service Management (ITSM) platforms.
• Support the complete hardware and software asset lifecycle from acquisition through retirement and disposal.
• Perform asset audits, inventory reconciliations, and physical asset verification activities.
• Monitor inventory levels and proactively identify inventory shortages, surpluses, and replacement requirements.
• Assist with asset receiving, deployment tracking, assignment updates, transfers, and disposition activities.
• Validate asset ownership records and ensure proper asset accountability is maintained.
• Support asset tagging initiatives and maintain asset identification standards.
• Assist with software asset tracking and software license compliance initiatives.
• Maintain accurate chain-of-custody records and documentation for company technology assets.
• Develop, maintain, and continuously improve: Standard Operating Procedures (SOPs), Work Instructions, Process Flows, Training Materials, Knowledge Articles, Asset Management Policies, Governance Documentation, Audit Support Documentation.
• Create process documentation supporting IT Asset Management program maturity.
• Maintain centralized repositories for asset management documentation and records.
• Ensure documentation is current, accurate, controlled, and aligned with business requirements.
• Assist in development of training content and support stakeholder adoption of new processes.
• Support establishment and maintenance of an audit-ready IT Asset Management Program.
• Maintain complete and accurate records to support internal and external audits.
• Develop and organize audit evidence repositories and support documentation.
• Support compliance initiatives related to: IS27001, IT General Controls (ITGC), Software License Compliance, Information Security Requirements, Internal Governance Standards.
• Identify compliance gaps, process weaknesses, and risks.
• Assist with implementation of corrective actions and process improvements.
• Participate in audit preparation, data collection, remediation activities, and audit response efforts.
• Ensure asset records and processes comply with company policies and governance standards.
• Define, analyze, validate, and report on business-relevant asset data.
• Monitor asset inventory accuracy and data quality metrics.
• Analyze trends, identify risks, and recommend opportunities for improvement.
• Develop recurring and ad hoc reports for management and stakeholders.
• Support development of dashboards and KPI reporting for Asset Management operations.
• Assist with inventory forecasting and lifecycle planning activities.
• Perform physical inventory audits throughout corporate offices, storage rooms, and other assigned locations.
• Receive, inspect, label, tag, and track IT equipment.
• Organize and maintain IT inventory storage areas and stockrooms.
• Perform physical verification of asset assignments and inventory records.
• Support equipment deployment, replacement, recovery, and disposal activities.
• Assist with office moves, technology refreshes, and inventory transition projects.
• Coordinate asset recovery activities for employee terminations and equipment returns.
• Lift and move IT equipment, including laptops, monitors, docking stations, desktops, peripherals, and related technology assets as required.
• Partner closely with IT, Supply Chain, Finance, Cybersecurity, Human Resources, and business stakeholders.
• Support procurement processes related to hardware, software, and IT services.
• Assist with vendor communications regarding equipment purchases, warranties, asset recovery, and inventory activities.
• Effectively communicate with technical and non-technical stakeholders.
• Accurately document and manage requests utilizing approved service management platforms.
• Contribute to collaborative and solutions-oriented work environment.
• Consistently partner with IT Asset Management team members for alignment with departmental objectives.
• Contribute to building a positive team environment and support MPWA's ONETEAM culture.
• Maintain the highest degree of professionalism, accountability, integrity, and customer service.
• Participate in after-hours support activities when required.
• Perform additional duties and special projects as assigned by IT leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level