Staff Engineer II

Western Alliance Bank • Columbus, OH

22h • Onsite

About The Position

As a Staff Engineer II, you will provide expertise in a suite of technical tools and products within a specific domain, ensuring solutions are safe, secure, compliant, and reliable. Your role involves identifying development and support needs, taking on design responsibilities for project tasks, and collaborating on the maintenance and management of UPS, telecommunications, routing, switching, and datacenter infrastructure. You will be responsible for producing various diagrams and documentation for the network organization, as well as inspecting, evaluating, and making recommendations for telecom contracts. You will facilitate team collaboration, including cross-domain teams, and develop effective presentations and narratives. Key responsibilities include leading strategic planning for technical solution design, implementing engineering principles for reliability and recovery, and designing application performance monitoring metrics. You will develop and maintain technical documentation, ensure compliance with IT policies and industry standards, and create desktop procedures. The position requires providing senior-level leadership for telecommunications and ISP services, acting as a technical authority for carrier design and redundancy, and supporting site activities like builds, upgrades, and decommissioning. You will serve as an escalation point for complex telecom incidents, maintain accurate documentation, and support contract negotiations, renewals, and RFPs. Additionally, you will assist with billing disputes, cost optimization, and ensure compliance with enterprise Governance, Risk, and Compliance (GRC) requirements, including participating in risk assessments and supporting audits. Mentoring Engineers and Analysts and delivering executive-level presentations are also part of the role.

Requirements

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field
• Bachelor’s degree in a related field
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
• Advanced ability to see the big picture and align projects with organizational goals
• Capable of leading and motivating cross-functional teams
• Expertise in resolving conflicts and addressing challenges
• Skilled at identifying and mitigating risks at the project level
• Proficient in governance patterns tied to intake, technical reviews and architectural compliance
• Advanced speaking and writing communication skills
• Experience with telecom contracts and SLAs
• Vendor negotiation and RFP participation
• Familiarity with GRC frameworks and audits
• Experience in regulated or financial services environments

Nice To Haves

• Previous leadership experience preferred
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred

Responsibilities

• Provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant, and reliable
• Identify development and support needs
• Take on design responsibilities supporting project tasks
• Collaborate with the maintenance and management of UPS infrastructure
• Manage telecommunications, routing and switching infrastructure
• Collaborate, analyze and manage datacenter infrastructure
• Produce various diagrams and documentation for the network organization
• Inspect, evaluate and make recommendations for telecom contracts
• Facilitate dialogue and activities to ensure team collaboration, including teams outside of your domain
• Develop effective presentations and narratives for your teams
• Lead the strategic planning of projects as it relates to technical solution design
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners
• Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards
• Develop desktop procedures when needed that others follow
• Provide senior-level leadership for telecommunications and ISP services including WAN, internet, and carrier Ethernet
• Serve as technical authority for carrier design, provisioning, and redundancy strategies
• Support site builds, upgrades, migrations, and decommissioning activities
• Act as escalation point for complex telecom incidents and root cause analysis
• Maintain accurate circuit and carrier documentation
• Support telecom and ISP contract negotiations, renewals, and RFPs
• Interpret SLAs, service credits, escalation and termination clauses
• Partner with Legal, Procurement, Finance, and Vendor Management
• Assist with billing disputes and cost optimization efforts
• Ensure compliance with enterprise Governance, Risk, and Compliance (GRC) requirements
• Participate in risk and control self-assessments and issue remediation
• Support audits with documentation and evidence
• Identify and escalate technology and vendor risks
• Mentor Engineers and Analysts
• Facilitate cross-domain collaboration
• Deliver executive-level presentations and technical narratives

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees