Staff Engineer II - ServiceNow Developer

Western Alliance Bank • Phoenix, AZ

1d • Onsite

About The Position

As a Staff Engineer II, you'll lead strategic planning for technical solutions, design reliable engineering practices, and maintain technical documentation. Your focus will be on IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB).

IT Service Management (ITSM): You will develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes. This includes incident, problem, change, and request management modules. Enhancing user experience and ensuring seamless integration with other IT tools will be critical.

IT Asset Management (ITAM): You will manage the ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle. This includes implementing solutions for asset tracking, inventory management, and compliance with organizational policies and industry standards.

IT Operations Management (ITOM): You will leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure. This involves automating routine tasks, orchestrating workflows, and ensuring proactive identification and resolution of issues.

Configuration Management Database (CMDB): You will be responsible for maintaining and optimizing the ServiceNow CMDB to ensure accurate and up-to-date configuration data. Managing relationships between configuration items and ensuring data integrity will be essential for supporting decision-making and incident resolution processes.

Security Operations (SecOps): Manages the entire lifecycle of a threat, from detection to resolution and Automates the prioritization, grouping, and patching of vulnerabilities, pulling data from scanners like Nessus or Qualys.

Requirements

• 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in related field required.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously.
• Advanced ability to see the big picture and align projects with organizational goals.
• Capable of leading and motivating cross-functional teams.
• Expertise in resolving conflicts and addressing challenges.
• Skilled at identifying and mitigating risks at the project level.
• Proficient in governance patterns tied to intake, technical reviews and architectural compliance.
• Advanced speaking and writing communication skills.

Nice To Haves

• ServiceNow Certified Application Developer preferred.
• Previous leadership experience preferred.
• ServiceNow Certified System Administrator (CSA) preferred.
• Certified Application Developer (CAD) preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.

Responsibilities

• Lead strategic planning for technical solutions.
• Design reliable engineering practices.
• Maintain technical documentation.
• Develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes, including incident, problem, change, and request management modules.
• Enhance user experience and ensure seamless integration with other IT tools.
• Manage ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle, including implementing solutions for asset tracking, inventory management, and compliance.
• Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure, automating routine tasks, orchestrating workflows, and ensuring proactive identification and resolution of issues.
• Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data, managing relationships between configuration items and ensuring data integrity.
• Manage the entire lifecycle of a threat, from detection to resolution.
• Automate the prioritization, grouping, and patching of vulnerabilities, pulling data from scanners like Nessus or Qualys.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior