Staff Engineer, Field Applications

Micron • San Jose, CA

1d • Hybrid

About The Position

Work with customers to determine the best memory footprint and best system configuration for the specific target application in the Data Center space. Serve as a primary technical contact for Micron’s customers and various departments within Micron. Provide technical support to local customers (including Compute, Networking, and Storage customers) and the field sales force, includes applications advice, product recommendations, device testing/updating at customer site, technical problem resolution, training and quality issue resolution. Solve customers’ systems configuration and setup challenges and issues. Work with factory applications engineers to develop solutions which meet customer performance and power requirements. Work with and drive internal marketing and development teams to determine feasibility of specific new products, packaging or features and ensuring customer specifications are met. Identify and communicate the needed customer focused collateral (e.g., product guides, cross references, datasheets, system compatibility guides) Work with customers to handle quality issues in customer manufacturing and field applications. Provide internal strategic direction for customer systems applications and quality related objectives through collaboration with global field support teams. May telecommute part-time.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science or related field and 60 months of progressive, post-baccalaureate experience in job offered or in an Applications Engineering-related occupation.
• Memory/storage (HDD or SDD) product design/engineering, product, test, system validation, or application engineering experience.
• Systems experience, including Datacenter architecture, systems design, test and troubleshooting.
• System integration experience with Storage products including HDD or SDD.
• Exposure to other memory technologies including DRAM.
• Problem solving and troubleshooting skills including lab testing and debug.

Responsibilities

• Determine the best memory footprint and system configuration for specific target applications in the Data Center space.
• Serve as a primary technical contact for Micron’s customers and internal departments.
• Provide technical support to local customers (Compute, Networking, Storage) and field sales force, including applications advice, product recommendations, device testing/updating, technical problem resolution, training, and quality issue resolution.
• Solve customers’ systems configuration and setup challenges and issues.
• Collaborate with factory applications engineers to develop solutions meeting customer performance and power requirements.
• Work with and drive internal marketing and development teams to determine feasibility of new products, packaging, or features, ensuring customer specifications are met.
• Identify and communicate needed customer-focused collateral (e.g., product guides, cross references, datasheets, system compatibility guides).
• Handle quality issues in customer manufacturing and field applications.
• Provide internal strategic direction for customer systems applications and quality objectives through collaboration with global field support teams.

Benefits

• Choice of medical, dental and vision plans
• Benefit programs that help protect your income if you are unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees