Staff Engineer, Customer Trust

Nscale•London, NY

1d•Remote

About The Position

Nscale is seeking a Staff Engineer, Customer Trust to architect, automate, and scale a technically rigorous customer trust and external assurance program across Nscale’s global AI infrastructure. This is a hands-on senior individual contributor role at the intersection of security, engineering, customer assurance, and external audit defense. The role involves owning the systems, processes, and technical content that enable Nscale to respond to customer assurance requests with accuracy, consistency, and speed, while partnering closely with engineering, infrastructure, security, compliance engineering, and GRC program owners. The individual will engage directly with enterprise customer security teams during reviews and due diligence, lead external audit engagement for certification programs, and help ensure external-facing claims are technically precise and defensible. This role is critical to strengthening how Nscale communicates its security posture, scales trust operations, and supports growing customer and audit demand.

Requirements

8+ years of experience in customer trust, security assurance, GRC, or security engineering
Strong understanding of cloud infrastructure, security controls, and enterprise architectures
Hands-on experience completing detailed security questionnaires and supporting customer security reviews
Experience leading certification engagements such as ISO 27001, SOC 2, or equivalent frameworks
Ability to interpret technical systems and communicate them clearly to external audiences
Strong attention to detail and the ability to operate effectively under tight timelines
Experience engaging directly with external auditors during certification or surveillance audits
Hands-on experience with trust platforms such as Vanta, Drata, or ServiceNow GRC
Experience building or improving automation in trust or assurance workflows
Experience in AI infrastructure, cloud platforms, or enterprise SaaS

Responsibilities

Own customer security questionnaires and assurance requests from intake through completion.
Deliver clear, accurate, and timely responses for customer-facing security reviews.
Support customer security discussions, audits, and due diligence engagements.
Establish and track SLAs for response time and quality.
Build and maintain a register of customer security commitments.
Lead external audit engagement for major certifications in partnership with compliance engineering and GRC program owners.
Ensure evidence, control narratives, and auditor-facing materials are accurate and defensible.
Serve as the primary external-facing technical representative for Nscale’s security controls during audits.
Translate engineering evidence into clear, defensible control explanations for auditors.
Report on external review status, audit engagement status, control defensibility, and audit risk to senior leadership.
Translate complex technical controls into clear external-facing explanations for customers and auditors.
Partner with engineering, infrastructure, security, and compliance engineering teams to validate accuracy.
Interpret technical systems across infrastructure, physical security, identity, monitoring, and compliance.
Maintain a high bar for precision and technical rigor in written and verbal external communications.
Maintain security documentation including architecture, controls, certifications, and policies.
Build structured knowledge bases to support repeatable assurance and audit workflows.
Create reusable response libraries to improve consistency across customer and auditor requests.
Identify recurring information gaps and improve documentation to strengthen transparency.
Design and implement self-service trust centers, reusable response libraries, and automated retrieval systems.
Implement automation and AI-assisted workflows to reduce manual effort.
Improve response consistency and speed through automation-first systems.
Drive integrations between engineering-led compliance systems and customer-facing trust workflows to streamline evidence sharing.
Scale customer assurance and audit engagement processes to support growing demand.