Staff Development Specialist I (Human Resources) - 122180079

Cumberland County • 1225 Ramsey Street Fayetteville, NC

9d • Onsite

About The Position

This position is located in the Human Resources Section, Business Operations Division. The primary purpose of this position is to plan, implement, and assess training programs to enhance employees' professional, administrative, and leadership skills, in alignment with agency goals and strategic initiatives. This position assists with employment relations concerns, collaborating with staff development teams to identify training gaps, researching external resources, and implementing online learning solutions.

Requirements

• Graduation from a four-year college or university and two years of experience in a human service program, counseling; training, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.
• Valid North Carolina Driver’s License
• Ability to identify the need for change within the different trainings
• Ability to establish and maintain effective working relationships with employees, administrative officials, and the general public
• Ability to express oneself clearly and concisely in oral and written form
• Ability to work independently and to make and defend procedural decisions

Nice To Haves

• Knowledge of Human Resources and employment practices
• Experience with managing and maintaining NeoGov, Munis, and Laserfiche Systems
• Knowledge of the NC Human Resource Act, FLSA, FMLA and Workman’s Compensation
• Knowledge of adult learning theory, principles and training techniques and methods for conducting training programs
• Knowledge of capabilities and uses of audiovisual aids, computer equipment, software and other training tools and resources
• Ability to organize and coordinate training activities; to evaluate student learning; and to maintain accurate records
• Ability to communicate effectively, both orally and in written form
• Ability to work effectively with others and use sound judgment in applying policies, procedures, and training principles
• Knowledge of project development and project management
• Skilled in conducting conferences, leading and facilitating meetings
• Above average verbal and written communication skills and the ability to comfortably interact with all levels of the agency, other Cumberland County Departments and contractors
• Knowledge of human resource programs, functions and best practices as it relates to the training program to ensure that training modules meets the needs of the agency
• Knowledge of the agency, its mission, and its culture and climate so that effective and quality training modules are developed to meet agency needs
• Knowledge of continuous improvement methods and relevant best training practices
• Knowledge of policies and practices involved in human resource functions to include recruitment, selection & training

Responsibilities

• Coordinating and assisting in the development and delivery of specialized training (i.e. Civil Rights training, Shelter/Disaster training)
• Conducting agency staff orientation
• Coordinating setup of equipment and software information for new employees
• Using multimedia tools for effective knowledge transfer
• Evaluating training effectiveness through surveys and adjustments
• Managing training logistics, including scheduling, room setup, and tracking agency training activities
• Operating systems such as NeoGov, Munis, and Laserfiche
• Preparing staffing reports
• Assisting with HR projects, such as internship coordination and job fairs
• Conducting exit interviews
• Updating standard operating procedures
• Communicating findings with other Staff Development Trainers in the Children’s Services, Economic Services and Adult Services Sections to determine the training requirements of the agency
• Assisting in tailoring training to identify and address trends, training gaps and needs
• Performing other duties as required and as assigned to include support of disaster relief operations
• Operating motor vehicles for Cumberland County

Benefits

• The employee in this position will be operating motor vehicles for Cumberland County
• Each applicant who is tendered an offer of employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy.
• Law enforcement background and fingerprint check are required.
• Duties of this position require the use of the employee’s personal vehicle.
• This position will require assisting in emergency and/or disaster situations.
• The Cumberland County Department of Social Services has a dress code policy that must be adhered to.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level