Staff Development Manager
About The Position
The Staff Development Manager, in the Care Management Department, assists in developing and implementing training that prepares new employees to meet the needs of the community’s clients. The role ensures that Care Management practices, reports, and other CHCPE contract requirements meet quality standards, administers new-staff orientation, and oversees clinical staff development to support high standards of care management. As a member of the administrative team, the Staff Development Manager helps develop, communicate, and support agency personnel and program policies and procedures, while promoting quality assurance and staff development. The position provides oversight and guidance for onboarding and competency development, supports staff with complex clinical and client situations, and may serve as liaison to the Homecare Director when the Director is unavailable. The position reports to the Director of the CT Homecare Program for Elders (CHCPE).
Requirements
- Bachelor’s degree (B.A. or B.S.) from a four-year college, preferably in nursing, social work, or a human services field.
- At least three years of experience in the human services field, or an equivalent combination of education and experience.
- Valid State of Connecticut driver’s license.
- Ability to effectively oversee and delegate tasks to maximize time, resources, and productivity.
- Strong written and verbal communication skills.
Nice To Haves
- Master’s degree or equivalent experience.
- Bachelor’s degree preferably in nursing, social work, or a human services field.
Responsibilities
- Provide intensive training and educational support to new employees during their first three months; provide Care Managers with continued training and development throughout their first six months, including education on client assessment and care management practices.
- Oversee, direct, and hold Supervisors accountable for onboarding, training, and integrating newly hired Care Managers; ensure employee progress, competency, and performance are monitored and reported, and that gaps or additional support needs are addressed promptly.
- Meet weekly or biweekly with the five team Supervisors when they have a new Care Manager in training to review progress, address challenges, assess training needs, and provide guidance.
- Oversee competency and performance evaluations for direct reports, guiding Supervisors to ensure consistency and accountability; work with Supervisors and the Director to establish expectations, address concerns, provide feedback and coaching, and complete reviews on time.
- Support periodic educational needs assessments to identify staff learning needs and professional development opportunities.
- Assist with developing and delivering ongoing department education and training programs, including remedial training as appropriate.
- Serve as designated backup and liaison to the Homecare Director when the Director is unavailable; maintain communication with external partners and the CEO about critical matters and brief the Director upon their return.
- Consult on complex clinical situations and participate in home visits, discharge planning meetings, family meetings, and other client-related activities as needed.
- Attend contractor and external partner meetings, stay informed about policy, procedure, and program requirement changes, and update training materials and program guides so Care Managers receive accurate and timely information.
- Support and consult with staff managing high-risk clients, complex care plans, or cases requiring significant intervention or additional oversight.
- Periodically review active client records to ensure care plans address identified needs and required documentation is complete and accurate.
- Assist with developing, reviewing, and maintaining program policies and procedures and identify training needs arising from program or policy changes.
- Participate in external committees, advisory groups, and other professional activities as assigned.
- Respond to telephone inquiries and provide information about department programs and services.
- Attend and participate in Interagency Council meetings as assigned.
- Assist in organizing and facilitating Critical Case Reviews.
- Organize and facilitate Multidisciplinary Team (M-Team) meetings.
- Assist with client assessments and reassessments when indicated.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
