Staff Desktop Support Administrator

ARA Career•Albuquerque, NM

About The Position

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

Requirements

Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 11, Server 2022/2025 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
Microsoft Active Directory administration experience
Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
Ability to obtain a security clearance, which includes US citizenship.
Must be customer service focused and have excellent time management skills.
Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
Requires ability to: Communicate effectively (both verbal and written), Work collaboratively with team members, and on an individual basis

Nice To Haves

Experience with Ubuntu, Red Hat, or other Linux operating systems
Experience with Windows Server 2022 and above
Experience with Microsoft 365 office applications
Experience with Veeam backup software
Knowledge of Cisco VoIP phone administration
Experience with VMWare vSphere virtualization and administration
MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications
Antivirus and WSUS
DoD experience
Understanding of IT security best practices

Responsibilities

Provide desktop support and technical assistance to end users on a variety of issues.
Take ownership managing and supporting a small Windows server environment.
Support and maintain a VMware vSphere and vCenter environment.
Independently identify, research, and resolve technical problems.
Troubleshoot PC hardware and software issues.
Set up and maintain user accounts.
Manage file, print, and license servers.
Administer and monitor data backups.
Monitor and apply security patches and updates in a timely manner.
Document and maintain IT related procedures.
Maintain inventory and licensing records for hardware and software acquisitions.