Desktop Administrator

ZENITH INFOTEK LLC•Olathe, KS

1d•$22 - $28•Onsite

About The Position

The Desktop Administrator will provide on-site support for end-users, resolving technical issues related to Outlook, applications, Active Directory, Wi-Fi, printers, and software installations. This role involves working with various devices including laptops, desktops, iPads, mobile phones, and MacBooks. The position requires strong customer-facing skills and the ability to interface effectively with end-users. The administrator will be responsible for managing Windows 7, 10, and 11 operating systems, including installations, upgrades, patching, and driver updates. They will also provide L2 support for desktops, laptops, printers, mobile devices, and peripherals, and diagnose/troubleshoot user issues such as account setup, network configuration, and software application problems. Experience with EUC tools like SCCM and Intune, problem ticket management systems (ServiceNow, BMC Remedy, Jira), and remote support tools (Bomgar, LogMeIn, MS Teams) is essential. The role also includes coordinating with vendors for hardware repairs, managing endpoint security tools, ensuring SLA compliance, and collaborating with other functional teams.

Requirements

4-5 years of experience in desktop support.
Strong real-time hands-on experience in supporting end users.
Experience managing laptops and desktops on Win7/10/11 operating systems.
Experience in Install, upgrade of windows 11 on Laptops and Desktops.
Experience in resolving user issues related to OS and laptop, desktop hardware issues.
Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals.
Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software application issues.
Experience in performing OS installations, upgrades, patching, and driver updates.
Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
Experience in installation and configuration of hardware and software applications.
Experience is using problem ticket management systems like Service Now, BMC Remedy, Jira.
Experience with remote support tools like Bomgar, LogMeIn, MS Teams.
Familiarity with endpoint security tools anti-virus, device encryption, Trend micro.
Excellent communication and interpersonal skills.
Ability to work well both independently and as part of a team.
Customer-focused attitude and a desire to deliver high-quality support.

Nice To Haves

Experience with MacBooks.

Responsibilities

Support end users and resolve technical issues like Outlook, Applications, AD, Wi-Fi, printer, software installations.
Work on laptops/desktops/iPads, mobile phones, MacBooks.
Interface with end users in a customer-facing role.
Manage laptops and desktops on Win7/10/11 operating systems.
Install and upgrade Windows 11 on Laptops and Desktops.
Resolve user issues related to OS and laptop/desktop hardware.
Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals.
Diagnose and troubleshoot user issues, including account setup, network configuration, and software application issues.
Perform OS installations, upgrades, patching, and driver updates.
Utilize EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
Install and configure hardware and software applications.
Use problem ticket management systems like Service Now, BMC Remedy, Jira.
Use remote support tools like Bomgar, LogMeIn, MS Teams to troubleshoot and resolve user issues.
Coordinate with vendors for hardware repairs and warranty services.
Manage endpoint security tools (anti-virus, device encryption, Trend Micro).
Work closely with other functional teams for escalated issues.
Ensure SLA compliance for tickets, escalations, and service requests.