Staff Business Analyst, PlayStation Store
About The Position
Join the Commercial Development team at PlayStation and help shape the future of our Direct-to-Consumer businesses - PlayStation Store and PlayStation Direct! You will be accountable for translating commercial opportunities into business requirements and change in business processes, using experimentation to build the case for change, and influencing senior stakeholders using actionable recommendations supported by commercial reasoning. You’ll also collaborate with business, product, data analytics, data science and engineering teams to ensure new product features meet those business requirements. This role sits at the intersection of business strategy, data analytics, data science, product, and engineering, with a strong emphasis on decision quality, experimentation, and commercial impact. This is a senior individual contributor Business Analyst role, not a Product Management or Data Analyst position.
Requirements
- 8+ years of experience in Business Analysis within digital commerce, subscriptions or retail businesses
- Bachelor’s degree or equivalent preferred
- Decompose vague business problems into structured questions and clear business requirements
- Strong experience partnering product, engineering and data science teams to design and deliver commerce and tooling solutions that meet the needs of business teams
- Challenge assumptions and build arguments using data and financial reasoning
- Map complex business process and direct teams through process improvement and automation initiatives
- Deep understanding of experimentation and measurement
- Commercial mindset with comfort discussing unit economics, marginal vs absolute lift, and ROI
- Executive-level communication skills, able to explain complex concepts clearly and credibly, backed by data-driven arguments
Nice To Haves
- Experience with personalization, next best action frameworks, or decision automation
- Familiarity with AI governance, ethics, and responsible data practices
- Experience operating in global, cross-functional environments
Responsibilities
- Lead complex business analysis for global, high-impact initiatives across digital commerce, personalization, subscriptions, and publishing operations
- Translate complex commercial objectives into actionable business requirements with measurable outcomes
- Partner with product, engineering, data analytics and data science teams to ensure product requirements meet the needs of the business and then facilitate successful product development and delivery
- Partner with data analytics teams to define, execute and evaluate experiments around personalization, revenue growth, and operational improvements
- Map business processes and guide the organization in process improvement and automation to deliver operational efficiencies
- Influence senior stakeholders through structured problem framing, financial reasoning, and data-informed recommendations
- Mentor team members in business analysis, AI / ML, product development methodologies, and encourage continuous learning across teams
Benefits
- medical
- dental
- vision
- matching 401(k)
- paid time off
- wellness program
- employee discounts for Sony products
- bonus package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
