Staff Brand Designer

Intercom • San Francisco, CA

1d • Hybrid

About The Position

Intercom is seeking a Staff Brand Designer with experience in designing for marketing activities across multiple channels. The role involves working on brand identity systems, brand campaigns, and brand activations, collaborating with the marketing team and other departments. The in-house creative team values a fresh and meaningful work environment, prioritizing the health and wellness of its members.

Requirements

• 10+ years of design experience with a portfolio showcasing a breadth of brand identity, event design, and campaign work.
• Proficiency in Figma and Adobe CC.
• Experience in motion design and illustration (in execution and/or art direction).
• Experience using AI tools including Claude, Midjourney, Vercel, or other image-making tools.
• Ability to work autonomously and guide more junior members of the team.
• Ability to spot trends, create original works, create mood boards, and iterate with conceptual-based design thinking.
• Ability to expand on Intercom’s core brand identity system while staying true to its foundations.
• Detail-oriented with the ability to craft design details while also seeing the big picture.
• Ability to communicate with precision, clarity, honesty, and respect.
• Ability to articulate and defend decisions to senior leadership.
• A strong understanding of Intercom’s brand strategy and how to apply it.
• A strong understanding of business goals and strategy.
• Ability to navigate ambiguous projects.
• Ability to work in a fast-paced environment with speed and agility, maintaining a high bar for quality and design integrity.
• Proof of eligibility to work in the United States is required.

Responsibilities

• Design for marketing campaigns and communications across multiple channels, including brand events, live streams, pop-ups, product campaigns, paid and organic digital content, out-of-home advertising, animations, videos, reports, e-books, webinars, deck design, and sales enablement.
• Establish Intercom’s brand as a leader and reference point for the industry.
• Elevate Intercom’s brand presence with impactful visuals for static and video-based content.
• Apply new design systems to branded touchpoints.
• Partner with animators to create motion-based assets.
• Own projects from concept to final execution.
• Create high-quality work that delivers on brand and business strategy.
• Partner with writers, producers, marketers, company leaders, and external agencies to drive projects forward.
• Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed