Staff Brand Designer
About The Position
The Intercom Creative Studio is looking for a Staff Level Designer with experience designing for marketing activities across multiple channels. You'll work on a variety of project types including brand identity systems, brand campaigns and brand activations. You’ll be collaborating with our partners on our marketing team as well as across the broader organization. Our growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team.
Requirements
- 10+ years design experience with a portfolio showcasing a breadth of brand identity, event design and campaign work
- Proficiency in Figma, Adobe CC
- Experience in motion design and illustration (in execution and/or art direction)
- Experience using AI tools including Claude, Midjourney, Vercel or other image making tools
- Ability to work autonomously and guide more junior members of the team
- Ability to spot trends, create original works, create mood boards and iterate with conceptual based design thinking
- Ability to expand on Intercom’s core brand identity system while staying true to its foundations
- Detail oriented—ability to craft design details while also seeing the big picture
- Ability to communicate with precision, clarity, honesty, and respect
- Ability to articulate and defend decisions to senior leadership
- A strong understanding of Intercom’s brand strategy and how to apply it
- A strong understanding of business goals and strategy
- Ability to navigate ambiguous projects
- Ability to work in a fast-paced environment with speed and agility, maintaining a high bar for quality and design integrity
- Proof of eligibility to work in the United States is required
Responsibilities
- Design for marketing campaigns and communications across multiple channels: brand events, live streams and pop-ups, product campaigns, paid and organic digital content, out-of-home advertising, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
- Establish Intercom’s brand as a leader and reference point for the industry
- Elevate Intercom’s brand presence with impactful visuals for static and video-based content
- Apply new design systems to branded touchpoints
- Partner with animators to create motion-based assets
- Own projects from concept to final execution
- Create high-quality work that delivers on our brand and business strategy
- Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward
- Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
