Staff Augmentation Technician

Sourcepass•Ronkonkoma, NY

13d•Onsite

About The Position

Provide Level I IT support, break/fix resolution, and installation of new equipment and services. This is an on-site role covering Eastern Suffolk County, New York. Sourcepass is a national managed service provider that helps clients align technology with business goals, reduce risk, and improve efficiency.

Requirements

Bachelor’s degree in an IT-related curriculum or related field experience.
Proven experience as a Support Engineer or in a relevant position.
Ability to communicate effectively.
Ability to plan and execute projects independently and efficiently.
Ability to work in a fast-paced environment, both independently and as part of a team.
Ability to take instruction.
Excellent organizational and time-management skills.
In-depth understanding of diverse computer systems.
Knowledge of internet security and data privacy principles.
Detail-oriented, with the ability to maintain thorough documentation.
Interest in growing and improving technical skills.
Significant knowledge of laptop hardware and the ability to repair laptops.
Desktop support skills, including the latest Windows OS, ChromeOS, miscellaneous software, Microsoft Office 365, printing, print-server communication, and hardware troubleshooting.
Server support skills covering legacy and current Windows Server OS, Active Directory, group policy, printing, and NTFS and share permissions.
Active Directory users and devices experience.
Google Workspace administration experience.
Apple MDM experience, including DEP and VPP.
Ability to troubleshoot and repair various printer models and makes.

Responsibilities

Provide Level I IT support and break/fix resolution.
Install new equipment and services.
Troubleshoot and repair laptop hardware, desktop systems, servers, and printers.
Support Windows and ChromeOS environments, Microsoft Office 365, printing, and print-server communication.
Support Windows Server, Active Directory, group policy, printing, and NTFS and share permissions.
Administer users and devices in Active Directory and Google Workspace.
Support Apple MDM, including DEP and VPP.
Keep devices secure and up to date with patches, antivirus definitions, and device authorization.
Contact vendors by email or phone to arrange device RMAs.
Maintain detailed documentation and organize work effectively.