Staff Augmentation Program Management Office, Analyst

Sumitomo Mitsui Banking Corporation • Charlotte, NC

2d • Hybrid

About The Position

The Project Management Office (PMO) Analyst facilitates and manages various processes within the contingent worker lifecycle from on boarding through off boarding. The PMO Analyst also provides first level customer support to Hiring Managers and suppliers.

Requirements

• Excellent analytical and problem-solving skills
• Excellent documentation and follow up skills
• 1-3 years administration of SAP Fieldglass required, implementation experience preferred
• Strong determination to impact performance
• Time Management , self-motivated and perseverance
• Excellent customer service skills
• Excellent verbal and written communication skills
• 1-3 years of staffing and/or MSP experience
• Bachelor’s Degree
• MS Office/Tools- advanced skills

Nice To Haves

• Priority given to candidates with experience in a large financial services organization

Responsibilities

• Assist Hiring managers, Stakeholders and suppliers during all stages of the Staff Aug acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, verification of compliance requirements and off boarding
• Document all reported issues and track resolution through to completion ensuring a high level of customer satisfaction
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to users, suppliers, contingent workers and other partners
• Conduct research and analysis to resolve user and/or supplier inquiries as needed
• Provide program status reports to leadership as required
• Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level