Staff Assistant

AAA Club Alliance • Westminster, MD

6d • Onsite

About The Position

Join AAA Club Alliance as an experienced full-time Retail Staff Assistant/Team Lead! This role is pivotal in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store. The starting base compensation for this position is $21.55 to $27.55 hourly, with eligibility for incentive pay. Store hours are Monday to Friday, 9AM to 5:30PM, and Saturday, 9AM to 1PM, with a 37.5-hour work week and no Sundays. Full-Time Retail Associates can accrue up to three weeks of paid time off during their first year.

Requirements

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

• Previous experience in a lead or supervisory position is preferred.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain with 6 months of employment.

Responsibilities

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
• Support the Retail Manager by leading associates and enhancing the store’s success.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED