Staff Assistant-Medical Assistant, Women's Specialty Center

Stamford Health•Stamford, CT

12d

About The Position

The Staff Assistant-Medical Assistant supports daily operations and patient care at the Women’s Specialty Center across prenatal, maternal-fetal medicine (MFM), ultrasound, and genetics services. The role addresses growing patient volumes and operational needs by supporting patient intake, referral coordination, scheduling, documentation, laboratory workflows, patient communication, and clinic flow. The position is intended to improve efficiency, access to care, and the patient experience while allowing providers and genetic counselors to focus more time on direct patient care. The role assists the Practice Manager with operations at practice locations and provides outpatient patient care under the direction of a practicing physician, physician assistant, or licensed nurse. It supports timely patient progression through the system, coordinates referrals and appointments, maintains records and confidentiality, and contributes to safe, high-quality clinical operations and customer service.

Requirements

High school diploma required.
Certification or diploma from an accredited Medical Assistant school or program, or a Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification.
BLS/Heartsaver certification required.
At least 3 years of medical office experience; the posting describes this as a minimum alongside a preferred associate degree.
High degree of responsibility in handling confidential matters.
Knowledge of office record keeping and workflow processing.
Ability to work independently and balance multiple priorities.
Effective verbal and written communication skills and English proficiency.
Organization, problem-solving, and listening skills.
Strong interpersonal skills and broad-based experience working successfully with physicians and individuals.
Proficiency in Microsoft Word, Excel, Outlook, and EMR.

Nice To Haves

Associate degree preferred.
Knowledge of medical terminology preferred.

Responsibilities

Assist the Practice Manager in managing daily operations at practice locations.
Help patients progress through the system in a timely and efficient manner and assist with improving clinical operations.
Monitor referral and appointment requests from SHMG and outside physicians received by phone or fax; respond promptly and follow up on open referrals.
Schedule appointments and procedures or tests as directed by a licensed provider, and communicate with patients as needed.
Prepare documents and handle confidential matters in accordance with rules, policies, and procedures.
Answer telephone calls and inquiries professionally; route or resolve calls appropriately and handle messages concerning prescriptions, notes, and forms.
Ensure complete and accurate patient registration, including demographic and current insurance information.
Gather information about patients’ clinical backgrounds and referral needs, and review referral details and expectations with patients.
Obtain prior authorizations and pre-certifications as needed.
Collaborate with other departments and perform clinical and clerical duties that support patient experience and clinic operations.
Support and uphold established policies, procedures, objectives, quality improvements, safety practices, organizational values, and service standards.
Provide outpatient patient care under the direction of a physician, physician assistant, or licensed nurse.
Welcome patients, answer or refer inquiries, direct and accompany patients to examination rooms, assist with positioning, and prepare rooms, instruments, supplies, and equipment.
Interview patients, review or record medical histories, take vital signs, draw blood, and confirm the purpose of visits or treatments.
Transmit physician orders to patients and record examinations, treatments, and test results.
Complete disability and insurance forms and maintain clinical flow throughout the practice.
Maintain supplies by tracking inventory, placing orders, and verifying receipt; help keep equipment operational through troubleshooting, preventive maintenance, and coordinating repairs with the Office Manager.
Maintain a safe, secure, and healthy work environment; protect confidential patient information and comply with applicable professional standards and legal requirements.
Maintain knowledge of medical terminology and update job knowledge through educational opportunities, professional publications, and professional organizations.
Maintain open communication with staff, physicians, and others; support excellent customer service and the customer service plan.
Complete required ongoing training and education, including department-specific requirements.
Perform other duties as assigned.