Staff Assistant II – Library Services

Mott Community College Employment • Flint, MI

2d • Onsite

About The Position

The Staff Assistant II – Library Services serves students, faculty, staff and members of the community at the Mott Community College Library in a transaction-intensive, high profile department. The Staff Assistant II is the most constant public face of the Mott Community College Library, interacting with several thousand library patrons annually, and performs a variety of duties in the delivery of library customer service. The Staff Assistant II actively contributes to a work environment that is dedicated to the successful operation of the library for users, including a commitment to ongoing professional development, effective communication practices, frequent review of policies and procedures, and a willingness to assist others.

Requirements

• Minimum of Associates Degree or higher.
• One year of experience delivering quality customer service in a library setting or in a setting that required problem solving on customer requests and the ability to exchange information and interface effectively with customers clearly and concisely.
• Ability to appropriately use and demonstrate proficiency with standard office productivity software and tools, including intermediate level proficiency with MS Word and basic level proficiency with Excel.
• Proficient computer keyboarding ability and experience.
• Experience handling money in a library setting or with retail cashiering.
• Experience with efficiently organizing, managing and retrieving large amounts of data.
• Ability to address difficult matters with library users, calmly and fairly.
• Ability to serve library patrons in a consistently tactful, sensitive, and considerate manner and exhibit a strong identification with the service needs of students, faculty and other library patrons.
• Ability to handle multiple tasks and projects simultaneously.
• Excellent communication skills, both orally and in writing.
• Ability to meet deadlines responsibly.
• Ability to maintain confidentiality of highly sensitive student and patron records such as social security numbers, birthdates, addresses, and phone numbers, or other information in Datatel or the integrated library system.
• Ability to work under pressure in a dynamic work environment while adapting to ever changing program demands and priorities.
• Ability to work independently and with a high level of accuracy.
• Ability to analyze complex problems and make informed decisions with a minimum of supervision.
• Ability to communicate and work effectively with a culturally diverse population.

Responsibilities

• Supervising and coordinating the work of the Public Services Aides (2.5 FTE).
• Participating in the selection process for Public Services Aides.
• Providing training, direction, and guidance to Public Services Aides.
• Delivering library customer service to students, faculty, staff, and community members.
• Contributing to a work environment dedicated to the successful operation of the library.
• Engaging in ongoing professional development.
• Practicing effective communication.
• Reviewing policies and procedures.
• Assisting others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree