Library Assistant II | Collection Services Department

City of Grand Rapids•Grand Rapids, MI

6d•Onsite

About The Position

This part-time, 20-hour-per-week position involves paraprofessional library work providing copy cataloging and data entry support for the Collection Services Department. This position performs data verification steps to make materials discoverable when patrons search the library catalog. This position is regularly scheduled to work at the Main Library. The hours of this position are flexible, but must be between 8:00 am - 5:00 pm, Monday - Friday with the final schedule determined and set upon hire. Saturdays and evenings may be required.

Requirements

Bachelor's degree, or any equivalent combination of training and experience
Ability to effectively communicate in Spanish
Ability to operate a variety of office equipment, including computer workstations, typical electronic devices, and software
Knowledge of general office procedures, processes and equipment
Knowledge of electronic reading devices and platforms

Nice To Haves

Previous experience in a public library

Responsibilities

Search utility databases (such as OCLC Connexion) to find pre-existing cataloging records for books, media, and other physical or digital formats
Review and edit bibliographic data to match local library standards, classification schemes (e.g., Dewey Decimal or Library of Congress), and subject headings
Add local holdings information, barcode items, and prepare physical materials for circulation
Update, correct, and maintain existing item and bibliographic records within the local Integrated Library System (ILS)
Balance multiple creative projects simultaneously, managing a flexible schedule while staying organized under minimal supervision
Maintain precise records, collection maintenance, inventories, and general office functions
Step in to support various department staff workflows as operational needs arise
Provide consistently friendly, accurate, and efficient service to GRPL patrons and staff
Make independent and reliable decisions related to patron experience
Demonstrate strong de-escalation skills to effectively manage challenging interactions
Assist and instruct patrons around hardware and software issues as they relate to library resources and public workstations
Effectively use and adapt to ongoing changes in technology including library-specific and office software
Solve research problems and provide reader's advisory service
Learn and apply modern library methods and techniques and to acquire familiarity with the GRPL system and services offered
Establish and maintain positive working relationships with coworkers and the public
Work collaboratively
Manage emotions in the workplace and maintain professional composure and judgement
Communicate effectively and professionally with diverse groups both verbally and in writing
Add, subtract, and perform basic accounting calculations accurately and efficiently
Set and meet priorities; adaptability and judgment to reprioritize as needed throughout the course of a shift
Perform standardized processes accurately and consistently; follow procedures in processing forms and other communication
Make independent and efficient decisions and work without close supervision
Maintain an organized and effective work process; flexibility to adapt to changes and updates to processes
Handle multiple projects at a time and prioritize effectively to meet deadlines
Maintain library records, support collection maintenance needs, and prepare reports
Work 20-24 hours per week; work evenings and weekends
Learn GRPL’s patron experience standards and library policies to provide basic account management, reference services, reader’s advisory, technology support, and library information
Apply patron privacy standards in a wide variety of circumstances with internal and external stakeholders
Work with supervisor and process feedback regarding job performance