Staff Assistant I

Harvard University • Cambridge, MA

6d • Onsite

About The Position

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Reporting to the Director of the Center for Wellness, the Staff Assistant I/Receptionist provides receptionist duties to a busy massage and acupuncture center with courtesy and professionalism. Receives and greets all visitors, provides reception and client service on a walk-in, phone-in, or e-mail basis. Schedules appointments for clients according to established guidelines. May perform other administrative duties such as filing, data entry, and general correspondence as required.

Requirements

• High school graduate or equivalent.
• Minimum of 1 year of professional, customer-service oriented experience.
• College degree.
• Professional, able to maintain confidentiality, reliable, highly organized, and detail oriented.
• Ability to effectively and politely communicate with people from various, diverse backgrounds, work well on a team, and multi-task.
• Ability to work evening and weekend hours required.

Responsibilities

• Greets visitors in a courteous and professional manner.
• Provides reception and client service on a walk-in, phone in, or email basis.
• Schedules appointments for clients according to established guidelines.
• Receives payment by check, credit card, payroll deduction, or term bill from client at the time of appointment booking.
• Successfully handles routine clerical functions.
• Answers phone in a timely and courteous manner.
• Demonstrates flexibility when unexpected changes in assignment occur.
• Communicates to other staff members/group leader prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate coverage.
• Performs all personal business away from patients and all work areas.
• Identifies own learning needs and requests assistance from others when needed.
• Attends staff meetings and educational offerings required by the department.
• Plans for time off in advance and according to clinic policy.
• Demonstrates caring and willingness to help in all interactions.
• Cooperates and complies with goals/projects of department.
• Utilizes time productively.
• Performs related duties as required.
• Adheres to the expectations and professional responsibilities of the department.
• Employs the standards, practices, and procedures of the department.
• Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
• Reports non-compliance incidents to the supervisor, manager, and/or Compliance Officer.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED