Staff AI Transformation Program Manager

Omada Health

1d•$154,880 - $202,400•Remote

About The Position

Omada Health is seeking a Staff Technical Program Manager, a senior individual contributor role, to lead enterprise-wide AI-focused business process transformation initiatives. This role is responsible for improving operational scalability, efficiency, governance, and cross-functional execution. Reporting to the VP of IT, the position acts as a strategic and operational partner, identifying operational challenges, redesigning workflows, establishing governance, driving prioritization, and implementing scalable improvements through analytics, automation, and best practices. The role requires a blend of strategic program leadership and hands-on execution, functioning as both a consultant and delivery lead for complex, ambiguous, and evolving initiatives. Success hinges on strong program management discipline, operational thinking, analytical rigor, and executive communication skills.

Requirements

10+ years of experience in technical program management, business process management, operational excellence, consulting, or enterprise transformation roles.
5+ years of experience leading large-scale cross-functional programs or operational transformation initiatives within complex organizations.
Demonstrated experience designing and operating intake, prioritization, governance, or PMO frameworks for enterprise initiatives.
Strong program and project management expertise, including roadmap planning, dependency management, stakeholder alignment, and executive reporting.
Deep experience documenting and redesigning business processes using methodologies such as BPMN, swimlane diagrams, SIPOC, value stream mapping, or similar frameworks.
Strong operational and analytical mindset with experience defining KPIs, SLAs, operational metrics, or benefits-realization frameworks.
Experience working with process analytics, process mining, or operational reporting platforms such as Tableau, Celonis, Signavio, Power BI, Looker, or similar technologies.
Strong consultative and stakeholder management skills, with the ability to influence leaders and drive alignment across teams without direct authority.
Experience partnering with technical teams on workflow automation, systems implementations, operational tooling, or process orchestration initiatives.
Strong written and verbal communication skills, including executive presentations, process documentation, operational reporting, and stakeholder communications.
Ability to independently manage multiple concurrent initiatives in fast-paced and evolving environments with shifting priorities.
Bachelor’s degree in Business, Information Systems, Industrial Engineering, Operations, Computer Science, or related field preferred.

Nice To Haves

Experience operating within regulated or compliance-driven environments such as healthcare, SOC2, HIPAA, or SOX is preferred.
Familiarity with Lean, Six Sigma, continuous improvement methodologies, or operational excellence frameworks is preferred.
Familiarity with AI-enabled operational tooling, intelligent workflow orchestration, or agentic automation concepts is a plus.
PMP, PgMP, CBPP, Lean Six Sigma, or equivalent certifications are a plus.

Responsibilities

Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight.
Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization.
Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk.
Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs.
Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics.
Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization.
Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization.
Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives.
Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization.
Provide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomes.
Lead end-to-end discovery, documentation, analysis, and redesign of internal business processes across operational, technical, and corporate functions throughout the organization.
Facilitate workshops and working sessions with stakeholders, SMEs, and operational teams to document current-state (“as-is”) workflows and design scalable future-state (“to-be”) operational models.
Develop and maintain process documentation including BPMN workflows, swimlane diagrams, SOPs, RACI matrices, value stream maps, process narratives, and operational controls documentation.
Identify operational inefficiencies, process bottlenecks, manual work, handoff failures, duplicate efforts, and governance gaps, recommending pragmatic and scalable solutions.
Serve as a consultative partner to functional leaders, helping teams improve operational maturity, scalability, accountability, and execution consistency.
Establish and maintain a governed enterprise process repository with standardized naming conventions, version control, and documentation practices.
Partner closely with IT, Security, Automation, and Systems teams to translate operational redesign efforts into scalable workflow automation and systems enablement opportunities.
Support operational readiness and change management activities including communications, stakeholder alignment, documentation, training, rollout coordination, and adoption support.
Promote a culture of operational excellence and continuous improvement across the organization through repeatable methodologies and collaborative partnership.
Coach and guide stakeholders on process management best practices, operational governance, and scalable workflow design approaches.
Build and mature Omada’s Process Analytics capability, establishing operational KPIs, SLAs, governance metrics, and benefits-realization frameworks for transformation initiatives.
Develop operational dashboards and reporting that provide visibility into process performance, cycle times, throughput, automation rates, error trends, operational bottlenecks, and service efficiency metrics.
Establish measurable pre-implementation baselines and quantify post-implementation operational improvements through analytics-driven reporting.
Apply data analysis and process mining methodologies to identify inefficiencies, workflow deviations, operational trends, and optimization opportunities.
Partner with Data, Analytics, and Systems teams to improve operational telemetry, reporting reliability, and visibility into enterprise workflows.
Use operational data and analytics to support prioritization decisions, helping ensure initiatives are aligned to measurable business impact.
Present operational insights and executive-ready reporting to stakeholders and leadership teams in a clear, concise, and actionable manner.
Partner closely with leaders and teams across the organization to support scalable operational growth, improve execution consistency, and drive operational transformation initiatives.
Serve as a trusted operational partner to stakeholders, helping translate business priorities and operational pain points into structured transformation initiatives.
Collaborate with Automation, AI Enablement, Systems, and operational teams to identify opportunities for workflow automation, operational orchestration, and AI-assisted process optimization.
Work cross-functionally to align operational improvements with governance, compliance, security, audit, and systems requirements.
Facilitate alignment across teams with competing priorities, helping drive consensus and maintain forward progress on complex initiatives.
Partner with stakeholders to establish operational standards, governance expectations, and scalable execution models across functions.
Support organizational change initiatives by helping teams adapt to new workflows, systems, governance structures, and operational processes.
Maintain clear and proactive communication with stakeholders regarding program priorities, initiative progress, operational risks, and transformation outcomes.