Staff AI Agent Engineer – Moveworks | Customer Deployment

ServiceNow•Albany, NY

22h•Hybrid

About The Position

This is a customer-facing, field-based role where you will own the end-to-end technical relationship with enterprise customers. You will translate complex business challenges into high-impact AI solutions built on the Moveworks Platform. You will be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You will be comfortable whiteboarding with a customer's IT team and collaborating with internal engineering and product teams. This role requires regular customer interaction and up to 25% travel.

Requirements

8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
Willingness and ability to travel up to 25% of the time
Ability to operate across multiple business functions and technical domains
Strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.

Nice To Haves

Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
Familiarity with Linux and Windows environments and command line
Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions

Responsibilities

Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways.
Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
Generalize successful customer solutions into reusable templates and share learnings broadly across the team.