Senior AI Agent Engineer – Moveworks | Customer Deployment (Federal)

ServiceNow•New York, NY

13h•Onsite

About The Position

This is a customer-facing, field-based role where you will own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. You will be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon. This role will primarily support customers within the U.S. federal sector, working closely with government agencies and stakeholders to deliver solutions in highly regulated environments. As such, candidates must either hold an active security clearance or be willing and eligible to undergo the appropriate clearance and background screening process. The ability to operate effectively within federal compliance frameworks and handle sensitive information with discretion is essential for success in this position. On occasion, this role may also support commercial customers on an as-needed basis, requiring flexibility to adapt across different customer environments and priorities.

Requirements

5+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
Active U.S. security clearance (e.g., Secret or Top Secret) is preferred; candidates must be eligible and willing to obtain and maintain a clearance if required.
Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
Willingness and ability to travel up to 25% of the time
Ability to operate across multiple business functions and technical domains
Strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Candidates must either hold an active security clearance or be willing and eligible to undergo the appropriate clearance and background screening process.
The ability to operate effectively within federal compliance frameworks and handle sensitive information with discretion is essential for success in this position.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Nice To Haves

Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
Familiarity with Linux and Windows environments and command line
Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions

Responsibilities

Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways.
Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
Generalize successful customer solutions into reusable templates and share learnings broadly across the team.