Senior AI Agent Engineer – Moveworks | Customer Deployment (Federal)

ServiceNow•New York, NY

9h•Remote

About The Position

This role involves owning the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. It is a customer-facing, field-based position where you will be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. The role requires comfort in both technical discussions with IT teams and collaboration with internal engineering and product teams. It is not a back-office engineering role and requires regular customer interaction, including travel up to 25% of the time. The position primarily supports customers within the U.S. federal sector, working with government agencies in highly regulated environments. Candidates must hold an active security clearance or be willing and eligible to obtain one, and must operate effectively within federal compliance frameworks. Occasionally, the role may also support commercial customers, requiring adaptability across different environments.

Requirements

Strong communication and relationship skills, and compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences.
Strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does.
Strong product taste and obsessed with delivering exceptional experiences for end users.
Lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.
Strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
5+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer.
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers.
Active U.S. security clearance (e.g., Secret or Top Secret) is preferred; candidates must be eligible and willing to obtain and maintain a clearance if required.
Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang).
Willingness and ability to travel up to 25% of the time.
Ability to operate across multiple business functions and technical domains.
Ability to pass a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards), including a credit check, criminal/misdemeanor check and taking a drug test.
Must be a US citizen, US naturalized citizen or US Permanent Resident, holding a green card, due to Federal requirements.

Nice To Haves

Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
Familiarity with Linux and Windows environments and command line.
Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions.

Responsibilities

Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways.
Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
Generalize successful customer solutions into reusable templates and share learnings broadly across the team.