Staff AI Agent Engineer | Moveworks

ServiceNow • Des Moines, IA

5d

About The Position

The Staff AI Agent Engineer owns the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This customer-facing, field-based role serves as the primary technical point of contact throughout the implementation lifecycle, from solution design through launch. The engineer works with customer IT teams and collaborates with internal engineering and product teams, with travel up to 25% of the time.

The role oversees 5–8 enterprise customer engagements simultaneously, designing and building secure, performant integrations between the Moveworks Platform and enterprise systems. It also includes advising customers on Agentic AI roadmaps, helping their teams become self-sufficient with the platform, conveying customer feedback to internal teams, and turning successful solutions into reusable templates and shared knowledge.

The successful candidate is a technical generalist who enjoys customer-facing work at the intersection of engineering, consulting, and customer success. They can solve integration challenges, communicate solution narratives to technical and business audiences, and produce artifacts such as architecture diagrams, solution proposals, and SOWs. They bring API integration and LLM systems design knowledge, curiosity about technology and business processes, strong product judgment, adaptability, and accountability.

Requirements

• 8+ years of experience in a customer-facing technical role, such as Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer.
• Demonstrated success driving technical adoption with mid-to-large enterprise customers.
• Experience designing, building, and launching full-stack workflows and automations using REST APIs, iPaaS tools, or scripting languages.
• Ability and willingness to travel up to 25% of the time.
• Ability to work across multiple business functions and technical domains.
• Strong communication and relationship skills, with the ability to present compelling solutions to technical and business audiences.
• Strong understanding of API-based systems integration and LLM-based systems design, including prompt engineering, context engineering, and data modeling.
• High technical aptitude, adaptability, curiosity, product judgment, and personal accountability.

Nice To Haves

• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
• Familiarity with Linux and Windows environments and command-line tools.
• Knowledge of current AI tools, frameworks, and agentic design patterns, and sound judgment about applying them to build reliable, scalable solutions.

Responsibilities

• Serve as the primary technical owner for 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes throughout the Moveworks implementation lifecycle.
• Partner with customers to design and deliver AI solutions that address business challenges using the Moveworks Platform.
• Design and build secure, performant integrations between the Moveworks Platform and enterprise systems such as ServiceNow, Workday, Okta, and Jira.
• Advise customers on their Agentic AI roadmaps and help upskill their teams to operate the platform independently.
• Share customer feedback and technical gaps with Moveworks Engineering and Product teams to influence platform development.
• Turn successful customer solutions into reusable templates and share learnings across the team.
• Develop solution narratives and high-quality artifacts, including architecture diagrams, solution proposals, and SOWs, for technical and business audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed