Staff AI Agent Engineer | Moveworks

ServiceNow • Des Moines, IA

15h

About The Position

The Staff AI Agent Engineer owns the end-to-end technical relationship with enterprise customers, translating complex business challenges into AI solutions built on the Moveworks Platform. This customer-facing, field-based role is the primary technical point of contact throughout the implementation lifecycle, from solution design through launch. The engineer works directly with customer IT teams and collaborates with internal engineering and product teams, with travel of up to 25% expected.

The role manages 5–8 enterprise customer engagements at a time, advancing adoption and measurable outcomes. It includes architecting solutions, building integrations with enterprise systems, advising customers on Agentic AI roadmaps, and sharing customer feedback with product and engineering teams. Successful solutions are generalized into reusable templates and shared across the team.

Requirements

• At least 8 years of experience in a customer-facing technical role such as Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer.
• Demonstrated success driving technical adoption with mid-to-large enterprise customers.
• Experience designing, building, and launching full-stack workflows and automations using REST APIs, iPaaS tools, or scripting languages.
• Ability and willingness to travel up to 25% of the time.
• Ability to work across multiple business functions and technical domains.
• Strong communication and relationship skills, including the ability to present solution narratives to technical and business audiences.
• Strong grasp of API-based systems integration and LLM-based systems design, including prompt engineering, context engineering, and data modeling.
• Rapid learning ability, technical aptitude, adaptability, and personal accountability.

Nice To Haves

• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
• Familiarity with Linux and Windows environments and command line.
• Knowledge of current AI tools, frameworks, and agentic design patterns, with thoughtful judgment about applying them to reliable, scalable solutions.

Responsibilities

• Serve as the primary technical owner for 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the implementation lifecycle.
• Partner with customers to architect and deliver AI solutions that address business challenges using the Moveworks Platform.
• Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems.
• Advise customers on their Agentic AI roadmaps and help upskill their teams to operate the platform independently.
• Share customer feedback and technical gaps with Moveworks Engineering and Product teams to influence platform development.
• Turn successful customer solutions into reusable templates and share learnings with the team.
• Develop solution narratives and artifacts, including architecture diagrams, solution proposals, and SOWs, for technical and business audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed