Stacks Maintenance, Fulfillment, and Resource Sharing Coordinator - Library

1d•Onsite

About The Position

Reporting to the Senior Personnel and Resource Manager, the Stacks Maintenance, Fulfillment, and Resource Sharing Coordinator is a critical operational role responsible for ensuring seamless physical and electronic access to the library's collections. The Coordinator will directly supervise and train a team of student assistants, overseeing their workflow in stacks maintenance, collection retrieval, and resource delivery. A core function of the role is the comprehensive management of physical collections, including supervising daily reshelving and coordinating large-scale collection shifting and space planning projects. Furthermore, this position leads the library’s Interlibrary Loan (ILL)/Resource Sharing borrowing operations, which involves utilizing advanced library management systems, executing complex searches, managing delivery logistics, and ensuring compliance with copyright and resource sharing policies. The Coordinator also serves as a key resource for resolving complex patron issues, analyzing existing workflows, and implementing procedural improvements to maintain a high standard of efficient and effective service delivery across all functional areas.

Requirements

Thorough knowledge of the library management system (LMS/ILS) for fulfillment, requesting, user management, and back-end configuration (e.g., terms of use, policies, system rules).
Thorough knowledge of library collection organization, classification schemes (e.g., Library of Congress), and the ability to interpret bibliographic records.
Knowledge of external online databases, library catalogs, and bibliographic resources, with the ability to perform online searches to verify citations and retrieve requested materials.
Expert working knowledge of interlibrary loan (ILL) standards, ethics, best practices, policies, and procedures, including specific knowledge of copyright and intellectual property protection as they apply to resource sharing.
Demonstrated ability to create article PDFs, scan articles from journals/documents, and efficiently manage physical and electronic material delivery logistics.
High School or Equivalent certification plus three years of related library and/or clerical experience or an equivalent combination of experience and education.

Responsibilities

Supervise and train a team of student assistants, overseeing their workflow in stacks maintenance, collection retrieval, and resource delivery.
Manage physical collections, including supervising daily reshelving and coordinating large-scale collection shifting and space planning projects.
Lead the library’s Interlibrary Loan (ILL)/Resource Sharing borrowing operations.
Utilize advanced library management systems, execute complex searches, manage delivery logistics, and ensure compliance with copyright and resource sharing policies.
Serve as a key resource for resolving complex patron issues.
Analyze existing workflows and implement procedural improvements to maintain a high standard of efficient and effective service delivery.