2026

Mohonk Mountain House•New Paltz, NY

3d•Onsite

About The Position

A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team. This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.

Requirements

Competent horseback rider with ability to mount horse from the ground.
Arrive prepared, on time, and ready to work; maintain good attendance.
Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
Demonstrate “Horse sense” and interpret herd behavior.
Assess rider’s abilities and horse behaviors in response to rider’s actions.
Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Experience working with the general public and in the service industry.
Memorize names of plants, animals, names of guests, and horses/mules.
Demonstrate proficiency with Windows-based operating systems and use software including MS Word.
Take reservation and billing information using computer based program with utmost accuracy and detail. Protect personal information of guest.
Attend/participate in daily shift briefing.
Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Hear verbal instructions, directions and warnings.
Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance.
Walk up to 7 miles per day.

Nice To Haves

First Aid and CPR Certification preferred

Responsibilities

Provide a safe and enjoyable recreational activity for guests.
Guide trail rides or operate a carriage team.
Establish and maintain good relationships with guests.
Give tours of the property, sharing interesting facts and historical information.
Ensure all riders have signed waiver forms and payment receipts.
Communicate instructions clearly and effectively to guests of any age.
Explain proper safety procedures during mounting and dismounting.
Accurately fit guests to saddles, stirrups, helmets, and other equipment.
Tack or harness animals and complete safety checks of equipment.
Maintain equipment condition and appearance.
Organize horse and riders in trail groups safely and efficiently.
Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
Encourage, display, and role model proper riding form.
Follow grooming, feeding, and watering schedules for animals.
Dispense and apply prescribed medications and treatments to animals.
Detect and eliminate/reduce potential hazards in the trail system and barn area.
Clean barn, riding arena, paddock, courtyard, and trail system.
Lead horses to and from paddocks and riding arena.
Lead another horse while riding a horse.
Lead trail rides and drive carriages for up to 3 consecutive hours.
Lead pony rides for guests as young as 2 years of age.
Load hay in/out of the hayloft of the barn.
Work in a manner that will not endanger self or others.
Handle stressful, noisy, crowded, distracting, and emergency situations calmly.
Inspect the work of others for conformance to prescribed standards.
Work in a hot/cold climate for extended periods of time.
Maintain a consistent, cheerful, positive, and "can do" attitude.
Speak positively about Mohonk, guests, and coworkers.
Pay attention to operational details while being attentive to guests.
Respond encouragingly with alternate solutions to meet guest needs or requests.
Show initiative and take action with an appropriate level of independence.
Show interest and patience while working with young or adolescent children and novice riders.
Seek ways to enhance the guest experience.
Understand and comply with the policies and procedures of Mohonk Mountain House and department.
Answer phones, retrieve voicemails, return calls, accurately record messages, process payment, and follow through.
Give accurate information face-to-face and over the phone.
Maintain complete knowledge of stables offerings, policies, and pricing; resort features; activities; and hours of operation.
Operate POS cash register and make change accurately.
Speak, read, and write the English language and communicate clearly and congenially.
Hear verbal instructions, directions, and warnings.
Speak clearly in front of groups of up to 20 persons.
Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
Wear proper protective equipment.
Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
Work independently and as part of a team.
Adhere to Mohonk Mountain House’s Dress and Grooming Standards.
Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies.
Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.