Activities Guide (Seasonal)

Turner Enterprises Inc.•Raton, NM

5d•Onsite

About The Position

As an Activities Guide, you will be at the heart of the guest experience, leading exciting outdoor activities and immersing visitors in the natural beauty of Vermejo’s vast, untouched wilderness. From hiking through rugged mountain trails and leading wildlife tours to facilitating fishing, archery, and horseback riding adventures, you will ensure every guest has a memorable, safe, and thrilling experience. You will also be responsible for: Leading and guiding guests on all Vermejo activities including, but not limited to, hiking, history tours, wildlife tours, shooting sports, mountain biking. Working at the Fish House and on other assigned chores, projects, and tasks as directed by the Manager. Mentoring, training, and cross-training Activities Attendants, acting as the benchmark for other staff in guest relations, cleanliness, and professionalism. Greeting guests and helping to direct them on self-guided activities. Seeking to learn new skills and gaining certifications in additional activities offered by the Reserve. Ensuring that guest service vehicles and equipment are always impeccably clean and well maintained. Training throughout the season to guide guests on activities. Communicating guest feedback to the appropriate department leadership. Eagerly supporting and actively looking for ways to help other departments. Maintaining the highest level of Guest Services. Must be alert, friendly, and able to assist guests with politeness and promptness. Adhering to the quality standards and presentation techniques that have been established for Ted Turner Reserves Guides. Ensuring the highest standards of first aid, safety, sanitation, and personal hygiene are met. Ensuring that all NM laws are met and obeyed. All other duties as assigned.

Requirements

Previous experience in a similar role.
This position requires operation of vehicles, and you’ll need to possess a valid driver’s license or be able to obtain one within 30 days of employment. Your driving record will need to meet the standards and requirements of the Company and the Company’s insurance provider.
You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Nice To Haves

High school diploma or general education degree (GED).
Certification in recreation, tourism, or a related field.
Experience in target activities, including fishing (fly and/or spin), hiking, mountain biking, archery, and shooting sports, etc.
First Aid and CPR certification (preferred but not required; can be obtained upon hire).
Experience working in a luxury hospitality setting.

Responsibilities

Leading and guiding guests on all Vermejo activities including, but not limited to, hiking, history tours, wildlife tours, shooting sports, mountain biking.
Working at the Fish House and on other assigned chores, projects, and tasks as directed by the Manager.
Mentoring, training, and cross-training Activities Attendants, acting as the benchmark for other staff in guest relations, cleanliness, and professionalism.
Greeting guests and helping to direct them on self-guided activities.
Seeking to learn new skills and gaining certifications in additional activities offered by the Reserve.
Ensuring that guest service vehicles and equipment are always impeccably clean and well maintained.
Training throughout the season to guide guests on activities.
Communicating guest feedback to the appropriate department leadership.
Eagerly supporting and actively looking for ways to help other departments.
Maintaining the highest level of Guest Services. Must be alert, friendly, and able to assist guests with politeness and promptness.
Adhering to the quality standards and presentation techniques that have been established for Ted Turner Reserves Guides.
Ensuring the highest standards of first aid, safety, sanitation, and personal hygiene are met.
Ensuring that all NM laws are met and obeyed.
All other duties as assigned.