Stabilization Case Manager

Hildebrand•Cambridge, MA

1d•$25 - $28•Hybrid

About The Position

The Stabilization Case Manager will support families exiting the Hildebrand Emergency Shelter for 24 to 36 months. This role involves developing initial stabilization plans, maintaining regular communication with families and landlords, documenting progress in ETO/ASIST, and connecting families with necessary public and private resources to ensure housing retention. The Case Manager will also monitor educational progress, assist with accessing medical services, and facilitate engagement with homeowner programs and alumni initiatives. A key aspect of the role is ensuring a high percentage of families maintain stable housing post-placement and advocating for families in housing court. If necessary, the Case Manager will facilitate the transfer of services to other agencies.

Requirements

Associate’s degree or higher in Human Services, Social Work preferred
Experience working independently and collaboratively
Bilingual Haitian Creole or Spanish
Ability to organize and prioritize work
Home management skills
Conflict Resolution and Crisis Intervention Skills
Familiarity with ETO or similar databases
Ability to follow/articulate written and verbal instructions precisely, in a timely and understandable manner
Must be CPR/SFA Certified within 30 days of hire
Use of a personal vehicle or ability to efficiently utilize public transportation for home visiting is required.

Nice To Haves

Bilingual in Spanish/Haitian Creole

Responsibilities

Support families exiting Hildebrand Emergency Shelter for 24-36 months.
Develop initial stabilization plans in collaboration with families, Family Shelter Case Managers, and Housing Specialists.
Enter and update family stabilization plans and progress in ETO/ASIST every 30 days.
Communicate monthly with landlords to confirm rent payments and address issues.
Document stabilization efforts and meetings using EA Case Notes in ETO/ASIST.
Track and record client demographics, income, immigration status, and other key data points weekly and monthly.
Collect written success stories from clients.
Help families access and utilize public and private resources for housing retention.
Encourage families to progress with goals in their stabilization plan.
Cultivate successful landlord-tenant relationships, including monthly communication and mediation.
Advocate for families in housing court appearances.
Intervene if tenancy is endangered.
Assist families in securing appropriate medical services and benefits.
Monitor school attendance and educational progress for school-age children.
Connect families with first-time homeowners' programs.
Engage stabilization clients in a peer-to-peer Hildebrand Alumni program.
Document progress in ETO/ASIST monthly using the Stabilization touchpoint.
Consult with System Navigators for challenging referrals.
Ensure 90% of families maintain stable housing for at least 6 months post-placement.
Ensure 80% of families maintain stable housing for at least 12 months post-placement.
Ensure 70% of families maintain stable housing for at least 24 months post-placement.
Ensure successful transfer of stabilization services to the appropriate HomeBASE agency if Hildebrand cannot provide services due to geographic location.
Initiate intensive case management as needed internally and with HLC.