SSVF Health Care Navigator Coordinator

The Salvation Army USA Central Territory•Decatur, IL

1d•$55,000 - $60,000•Hybrid

About The Position

The NCI SSVF Health Care Navigator will assist Veterans in gaining access to health care through VA or community providers, support health care plans by identifying barriers to care, and provide education on wellness-related topics. Navigators do not provide direct health care services, are not health care providers, and do not deliver direct patient care. They also do not provide mental health counseling or make treatment recommendations. The Health Care Navigator will foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

Requirements

Possesses a minimum of a bachelor’s degree in related field.
Comparable 1-2 years’ experience in claims/benefits processing.
Valid Driver’s license/MVR clearance.
Previous experience with social services, healthcare settings and/or homeless programs.
Experience working with Veterans and families.
Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
Close attention to detail and a high level of confidentiality.
Knowledge of services, policies, and procedures related to Salvation Army processes.
Willing to promote the mission of The Salvation Army.
Team player, self-starter, and perform well with minimum supervision.
Ability to multi-task several projects concurrently in a high-pressure and time sensitive environment.
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to establish and implement policies and procedures.
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.
Must receive successful completion of background screening as well as employment eligibility verification.

Nice To Haves

Advanced degree in social work, healthcare or human services is ideal.
Veteran status preferred.

Responsibilities

Performs SSI/SSDI Outreach, Access, and Recovery (SOAR) to help individuals experiencing or at risk of homelessness with serious mental illness, medical impairment, and/or co-occurring substance use disorder apply for Social Security disability benefits and perform duties of healthcare navigation.
Assists Veterans in accessing healthcare systems by gaining entry to VA health care (including mental health care) or community care when Veterans are not eligible for VHA, by working with the VAMC to facilitate enrollment, helping gather documentation and complete paperwork for enrollment, and following up on the enrollment process to ensure the Veteran is enrolled in VA or community health care services.
Provides assistance to Veterans in getting access to appointments when needed by supporting Veterans in identifying health care needs and working collaboratively with health care teams to facilitate access to care.
Assists Veterans in utilizing available services including preventative health care by communicating with Veterans and health care teams about appointments.
Conducts screenings to help Veterans identify barriers to adhering to recommended health care plans.
Assists Veterans in understanding and communicating with providers to make informed decisions about health care by supporting and encouraging Veterans to discuss questions about medication or treatment goals with providers.
Problem-solves barriers to care, such as transportation and childcare.
Provides education or creates linkages for Veterans to learn about wellness-related topics by providing pamphlets or other literature on smoking cessation, diabetes management, and exercise, inviting guest speakers to education groups on health-related issues for Veterans, and linking Veterans to support groups or other programs at the VA or in the community to support their health goals.
Assist SSVF Legal team in securing medical documentation for VA and Social Security claims.
Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless Veteran population.
Documents cases consistently, completing all relevant forms, including referrals, weekly evaluations, quarterly and monthly statistics, and reports as required.
Utilizes SIMS for data collection/case record in a timely and accurate manner.
Conduct home visits, when appropriate.
Monitor progress of participants and maintain accurate documentation of progress toward goals and services provided.
Complies with all applicable training requirements, company safety, personnel, and operational policies and procedures.
Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
Maintain compliance in The Salvation Army’s “Safe from Harm” Certification.
Perform other duties as assigned by Supervisor or DOVS as related to the SSVF program.
Performs HMIS (SIMS) data entry, reviews data for accuracy, completeness, and comprehensiveness.
Completes reports for timely submission as required by the VA.
Comply with all policies and procedures of the program and the Commission on Accreditation of Rehabilitation Facilities (CARF).
Participate in weekly HCN Huddles for team coordination and training.
Attend weekly CARF Task Force Group Meetings as assigned.
Attends CARF, CAST, CoC, monthly SSVF & GPD Team meetings regularly.
Develop and maintain relations with local social services, public benefit agencies, faith-based and community-based organizations, VA facilities, Vet Centers and Veterans Benefit Administration (VBA) offices, as well as state Department of Labor staff, HVRP, employers and other referral networks.
Works closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary team.
Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.