SSP Incident Response Manager

State of Indiana•Indianapolis, IN

2d•Onsite

About The Position

The SSP Incident Response Manager oversees the daily operations of the Hoosier Helper Safety Service Patrol program in Central Indiana and the Falls City (Louisville north) areas. Based at INDOT’s Indianapolis Traffic Management Center, the role coordinates resources to restore freeway capacity after traffic disruptions and works with INDOT and other agencies to establish alternate routes, provide accurate traveler information, protect the safety of the public and stakeholders, and support customer satisfaction. The manager ensures employees are trained and comply with INDOT and Safety Service Patrol safety policies and procedures. The role develops and manages the operating budget for the assigned portion of the Hoosier Helper Program, advises the Traffic Operations Director on policies, standards, and methods, and coordinates personnel and resources for winter operations and other adverse weather events. The position may serve as a team lead for an assigned work group. The role performs program planning, performance analysis, policy interpretation, corrective-action development, reporting, budgeting, compliance oversight, training, communications, and employee supervision. This is an exempt position; additional hours may be required without overtime compensation. Employees must report at least 75 hours per pay period of work and/or paid leave to receive their base biweekly salary.

Requirements

Mastery knowledge of the program subject matter, obtained through experience and/or education.
Broad knowledge of provider agencies and their programs and services.
Broad knowledge of source materials and references, including federal and state laws governing the programs.
Ability to adapt new statutes and guidelines into principles and policies and discern their far-reaching implications.
Ability to represent the agency to internal and external customers, the public, government officials, and other stakeholders.
Ability to analyze information and evaluate results to select solutions and solve problems.
Ability to work effectively with a wide variety of stakeholders.
Ability to analyze and prepare monthly finance and accounting reports to maintain program budgets and grants.
Ability to delegate work, set clear direction, and manage workflow.
Ability to give feedback, provide guidance or corrective action, coach, and develop employee skills.
A degree is not required; at least 10 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Relevant education degrees may substitute for equivalent years of experience.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Oversee daily operations of the Hoosier Helper Safety Service Patrol program in Central Indiana and the Falls City (Louisville north) areas.
Coordinate resources to restore the freeway system to full capacity after traffic disruptions.
Coordinate with INDOT and other agencies to establish alternate travel routes and ensure accurate traveler information, public and stakeholder safety, and customer satisfaction.
Ensure employees receive proper training and comply with INDOT and Safety Service Patrol safety policies and procedures.
Develop and manage the operating budget for the assigned portion of the Hoosier Helper Program.
Serve as a technical advisor to the Traffic Operations Director on policies, standards, and methods.
Coordinate personnel and resources for winter operations and other adverse weather events.
Establish, monitor, and implement long-range objectives, strategies, key performance indicators, and actions.
Analyze program or staff performance and identify potential cost reductions, program improvements, or policy changes.
Interpret and explain complex policies, rules, regulations, and laws.
Develop and implement corrective action plans to address organizational or departmental problems.
Prepare and present reports for approval, including reports concerning funding or implementation of services.
Oversee program financial and budget activities and monitor requirements for compliance with federal and state policies and grants.
Develop and supervise training for employees and consultants on program requirements and usage.
Develop, coordinate, and deliver communications plans and communications.
Preside over or serve on boards, management committees, or other governing boards.
Recruit, select, onboard, train, and support the professional development of employees.
Set expectations, measure progress, provide feedback, evaluate employee performance, and ensure work meets quality standards, deadlines, and procedures.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans
Wellness Rewards Program with gift card rewards for completed wellness activities
Health savings account with a biweekly state contribution
Deferred compensation 457(b) account with employer match
Two fully funded pension plan options
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal and sick leave
12 paid holidays, or 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program with covered behavioral health visits
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
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