SSO Receptionist

Neumo Holdings LLC•Indianapolis, IN

2d•Onsite

About The Position

The Self Service Office (SSO) Receptionist assists customers at the Indy Midtown, Indiana Bureau of Motor Vehicles (BMV) location. The position requires learning a basic understanding of BMV operations and providing face-to-face customer assistance. Candidates must live within commuting distance of the location. This is a part-time position of 20–24 hours per week. The role is customer-facing in a moderately noisy location with heavy customer traffic and frequent public interactions. The receptionist works with self-service terminals (kiosks) and uses a telephone to contact support if machine issues arise during normal customer use. The work requires standing for extended periods, regularly using a computer and office equipment, occasional movement around the office, and frequent telephone communication.

Requirements

Proven work history.
Ability to learn a basic understanding of Bureau of Motor Vehicle operations.
Excellent written and verbal communication skills.
Strong organizational skills, including attention to detail and multitasking.
Strong working knowledge of Microsoft Office and Excel.
Must be within commuting distance of the Indy Midtown, Indiana BMV location.

Responsibilities

Greet customers at the Self Service Office location.
Direct customers to appropriate services.
Assist customers with transactions.
Maintain a good working relationship with Bureau of Motor Vehicles staff.
Research and troubleshoot errors with customer care and Self Service Terminal staff.
Report ongoing issues to the Self Service Office Staff Supervisor.
Perform other duties as assigned.