SSO Operations Assistant

The Work-Life Group•Alexandria, VA

4d•$130,000 - $150,000

About The Position

The SSO Operations Assistant works in the Secretariat for Special Operations (SSO), Office of the Assistant Secretary of War for Special Operations and Low-Intensity Conflict (OASW(SO/LIC)). The role serves as a central operational resource, supporting daily business cadence, cross-functional coordination, and issue resolution so routine operations proceed smoothly. It helps maintain operational continuity by unblocking workflows, aligning administrative and logistical requirements, coordinating vendor and partner integration, and ensuring leadership and staff have the resources and support needed to execute their mission. The position coordinates daily operational requirements, monitors organizational rhythms, handles staff requests, addresses process bottlenecks, and improves and standardizes SOPs. It supports workspace and infrastructure readiness, including space assignments, facilities and contractor coordination, physical security access, key control, badging, and life-safety procedures. It also manages logistical resources and inventories, purchasing and deliveries, recurring service accounts, stakeholder meeting logistics and follow-up, and operational onboarding for incoming staff.

Requirements

Active Top Secret clearance with SCI.
U.S. citizenship.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Ability to work independently and manage competing priorities.
Effective communication with senior military and civilian stakeholders.
Sound judgment in ambiguous situations and ability to work well in team environments.
5 to 8+ years of progressive experience in business operations, project coordination, or facilities management.
Bachelor’s degree in a relevant field, such as Business Administration, Operations Management, Facilities Management, Supply Chain Management, or Engineering.

Nice To Haves

Experience with dashboards, reporting tools, or contract management systems.
Familiarity or experience with SOF operations, secure environments, and federal space utilization standards.
Ability to think at tactical, operational, and strategic levels and visualize decision impacts in complex systems.
Project Management or Process Improvement certification, such as PMI, SCRUM, or ACP, and ability to analyze complex processes and recommend improvements.

Responsibilities

Monitor organizational rhythms and coordinate daily operational requirements across the organization.
Triage internal staff requests, resolve administrative and process bottlenecks, and coordinate across directorates to keep priorities on schedule.
Refine and standardize Standard Operating Procedures (SOPs).
Oversee operational readiness of SSO workspaces and secure suites.
Manage seating assignments and workspace reconfigurations.
Conduct walkthroughs to identify maintenance needs and hazards.
Serve as the primary liaison to on-site facility, custodial, and technical contractors and hold them accountable to service standards.
Coordinate physical security access, key control, badging, and life-safety drill procedures in accordance with organizational directives.
Manage office supplies, specialized peripherals, and asset inventories through their lifecycle.
Work with resource managers and vendors to expedite purchasing, track deliveries, and oversee recurring service accounts.
Coordinate logistical support and agenda planning for high-level stakeholder meetings.
Record actionable decisions and track meeting follow-ups.
Manage the operational onboarding pipeline so incoming staff are equipped and integrated without delay.