SSO Key Account Manager (Northeast)
About The Position
We are seeking a Key Account Manager (KAM) to join our Service Sales Organization (SSO) within the Americas. This role is critical for supporting and retaining strategic customer relationships, driving contract renewals, revenue growth, and ensuring long-term account success. The position is open to candidates located in the Northeast United States to support key regional accounts. As a Key Account Manager, you will manage a portfolio of strategic accounts and regional customers with end-to-end ownership across the customer lifecycle, including renewal planning and execution, contract governance, customer engagement, and coordination with cross-functional partners to meet customer commitments and deliver value. The KAM is accountable for customer retention and renewal execution, revenue growth within assigned accounts, strategic account planning and governance, and executive-level customer engagement and escalation management. This role is ideal for candidates ready to take full ownership of strategic customer relationships and independently drive renewal outcomes.
Requirements
- Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships
- Experience supporting contract renewals, customer retention, or post-sales account management
- Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience)
- Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment
- Strong collaboration skills with the ability to work effectively across functions
- Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders
Nice To Haves
- Experience leading or supporting QBRs, renewal planning, or customer governance meetings
- Experience negotiating pricing, scope, or contract terms
- Strong analytical skills with proficiency in Excel and PowerPoint
- Exposure to RBS principles or continuous improvement initiatives
Responsibilities
- Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle
- Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines
- Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk
- Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities
- Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership
- Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved
- Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines
- Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up
- Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics
- Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
