Channel Account Manager, Northeast

Talkdesk • Boston, MA

14h • Onsite

About The Position

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Requirements

• 4+ years of experience in partner sales
• BA/BS degree
• Experience working with GSI’s, VAR’s, TSB(D)’s, Telco’s
• Proven results in partnerships, including building joint business plans, negotiating agreements, navigating complex organizations, onboarding partners, and managing/optimizing ongoing relationships
• Engaging personality with excellent communication and presentation skills
• Experience communicating persuasively to internal and partner executives
• Highly organized self-starter who runs toward opportunities
• Creative and critical thinker
• Comfortable operating in a fast-paced, dynamic startup environment
• Travel required

Nice To Haves

• MBA preferred

Responsibilities

• Drive engagement, pipeline and ultimately revenue through strategic Talkdesk partnerships
• Focus on critical and strategic partners and accounts that have a significant fiscal and strategic impact on the company
• Build and foster relationships with other prospective platform partners, and explore and define strategy and opportunities
• Identify, structure, negotiate and execute deals with prospective platform partners
• Internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents
• Collaborate internally with our Sales, Marketing, Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure
• Prepare tailored presentation materials and conduct presentations and demonstrations to accelerate partner acquisition and retention
• Be an advocate for partners, ensuring alignment and execution on Talkdesk objectives
• Represent Talkdesk at industry events, conferences, and partner forums as a thought leader and advocate

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off program, subject to manager approval and consistent with business needs
• 14 paid holidays each year
• Uncapped paid sick leave, subject to manager approval and consistent with business needs
• Long term incentives in the form of equity and short term incentives of either bonus or commission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees