Channel Account Manager, Northeast

Talkdesk•Boston, MA

4h•Onsite

About The Position

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The company's global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. Talkdesk fosters an inclusive culture where diverse perspectives drive success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around them. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center, with seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards. This role is an exciting opportunity to join the company as it shapes the future of customer experience automation.

Requirements

4+ years of experience in partner sales
BA/BS degree
Experience working with GSI’s, VAR’s, TSB(D)’s, Telco’s
Proven results in partnerships, including building joint business plans, negotiating agreements, navigating complex organizations, onboarding partners, and managing/optimizing ongoing relationships
Engaging personality with excellent communication and presentation skills
Experience communicating persuasively to internal and partner executives
Highly organized self-starter who runs toward opportunities
Creative and critical thinker
Comfortable operating in a fast-paced, dynamic startup environment
Travel required

Nice To Haves

MBA preferred

Responsibilities

Drive engagement, pipeline and ultimately revenue through strategic Talkdesk partnerships
Focus on critical and strategic partners and accounts that have a significant fiscal and strategic impact on the company
Build and foster relationships with other prospective platform partners, and explore and define strategy and opportunities
Identify, structure, negotiate and execute deals with prospective platform partners
Internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents
Collaborate internally with our Sales, Marketing, Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure
Prepare tailored presentation materials and conduct presentations and demonstrations to accelerate partner acquisition and retention
Be an advocate for partners, ensuring alignment and execution on Talkdesk objectives
Represent Talkdesk at industry events, conferences, and partner forums as a thought leader and advocate