SSDI Hearing Advocate
About The Position
Hearing Advocates provide education and guidance to individuals at the appeal levels with the goal of obtaining Social Security disability benefits. As a SSDI Hearing Advocate, the primary focus is serving as a liaison and advocate for claimants to ensure a fast and favorable outcome of their Social Security Disability claim. This position is responsible for the various aspects of the reconsideration and hearing process from educating the client to ensuring the claimant file is complete prior to the decision at reconsideration or scheduled hearing. We build and maintain trusted relationships with our clients by educating them on the Social Security appeal process and ensuring timely and accurate claim management.
Requirements
- 2 years minimum of SSDI Hearing or paralegal appeals experience required
- Proven ability to maintain confidentiality and discretion
- Strong computer literacy skills with the ability to type and speak simultaneously
- Active listener
- Strong verbal communication skills
- Attention to detail
- Critical thinking
- Listen with empathy; ensure clients feel well-informed while moving through calls efficiently
- Demonstrate polished interpersonal skills and strong professionalism
- Able to work in a fast-paced environment
- Confident decision maker
Nice To Haves
- Salesforce or CRM experience preferred
- Experience thriving in a fast paced, multi-task-oriented phone-based environment
- Team player with a passion for helping people and demonstrating empathy & active listening skills
Responsibilities
- Serve as a liaison and advocate for claimants to ensure a fast and favorable outcome of their Social Security Disability claim.
- Manage various aspects of the reconsideration and hearing process, including educating clients and ensuring claimant files are complete.
- Build and maintain trusted relationships with clients by educating them on the Social Security appeal process.
- Ensure timely and accurate claim management.
- Answer all incoming calls from clients and government parties.
- Use independent decision-making skills to determine eligibility of potential claims.
- Meet or exceed expectations in quality audits to ensure 100% accuracy on claims.
Benefits
- Comprehensive medical, dental, and vision coverage
- Access to covered mental health resources
- A competitive 401k match
- Employee Stock Purchase Program available to all teammates
- Tuition reimbursement
- Paid Time Off
- Holidays
- Preferred Partner Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
