SRM Lead

JLL • Chicago, IL

6d • $100,000 - $135,000 • Onsite

About The Position

The SRM Lead, within JLL’s Procurement Centre of Excellence, is accountable for designing, embedding and governing a consistent supplier relationship management (SRM) programme across Corporate Procurement, spanning HR, Marketing, Professional Services, Technology, and Travel & Fleet. The role establishes shared standards, supplier segmentation, governance cadence, review formats, scorecards, escalation paths, and reporting. It addresses inconsistent adoption of existing SRM practices by creating a governed, repeatable programme and holding category teams accountable for execution.

The role provides consolidated visibility into supplier performance and relationship health, tracks value delivered through SRM engagements, and builds and owns the SRM dashboard and reporting. It works with category directors and teams, Risk, Finance, and client-facing and Alliance teams to improve supplier relationships, identify opportunities, incorporate risk insight, and scale SRM using tools and AI-enabled processes. The position reports to the Global Director, Procurement Centre of Excellence.

The position is on-site in Chicago, Illinois. JLL does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $100,000–$135,000 per year, with final compensation dependent on factors including qualifications, location, market conditions, and internal considerations.

Requirements

• Bachelor’s degree required.
• At least 5 years of progressive procurement or supplier management experience, including hands-on ownership or design of an SRM or supplier-performance programme.
• Proven experience running QBRs, scorecards, and governance with strategic or Tier 1 suppliers at scale.
• Track record working in global matrix organizations.
• Strong knowledge of SRM best practices, including segmentation, governance frameworks, performance scorecards, and value tracking.
• Experience designing and embedding consistent processes, standards, and controls across dispersed category teams.
• Commercial acumen and ability to define and evidence value delivered through supplier relationships.
• Experience with SRM, supplier-performance, and risk tooling; high comfort using data and AI-enabled tools to scale coverage.
• Ability to build relationships and influence category leads, senior stakeholders, and suppliers using data-driven insight.
• Strong programme ownership and ability to turn an inconsistent, informal capability into a governed, repeatable function.
• Change-management skills and ability to drive adoption and cultural change without direct line authority.
• Excellent communication and presentation skills, with credibility representing supplier performance to leadership.
• Collaborative, cross-functional approach with Risk, Finance, category teams, and client-facing and Alliance colleagues.
• Candidates must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• CIPS or ISM accreditation.

Responsibilities

• Design and own a consistent SRM framework and playbook for Corporate Procurement, including supplier segmentation, minimum standards, governance cadence, review formats, scorecards, and escalation paths.
• Establish and maintain visibility of supplier performance and relationship health for Procurement and the business, including an on-demand consolidated view of Tier 1 and strategic suppliers for leadership and the CPO.
• Build and own SRM dashboards and reporting in partnership with category teams, capturing scorecards, QBR outputs, performance trends, risk flags, and improvement actions.
• Define and track value delivered through SRM, including innovation, savings, service improvement, risk reduction, and collaboration outcomes.
• Drive consistent, governed execution across categories by holding category leads accountable for QBRs, documentation of outputs, cadence, and minimum standards.
• Own supplier segmentation and the strategic/preferred supplier list, including coverage criteria and differentiated management by supplier tier.
• Establish the SRM governance model, including roles and responsibilities, meeting rhythm, executive sponsorship, and escalation processes.
• Partner with Balance of Trade and Alliance teams to understand client status and supplier-led revenue and innovation opportunities.
• Work with the Governance & Risk Manager and the third-party risk management framework to incorporate supplier performance data and relationship insight into monitoring and corrective-action planning.
• Embed SRM tooling and AI-enabled processes, such as Aravo, orchestration, standardized scorecards, and automated feedback capture, to scale the programme and reduce manual effort.
• Provide accurate, timely SRM reporting and insight to the Global Director, Procurement Centre of Excellence, the Head of Corporate Procurement, and the CPO.
• Coach and upskill category teams in SRM best practices, stakeholder engagement, performance management, and structured supplier dialogue.
• Track success through supplier-performance visibility, evidenced SRM value, adoption and standards adherence across categories, strategic-supplier coverage, reporting quality and timeliness, and stakeholder and category-team satisfaction.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior