SRM Lead

JLL•Chicago, CO

5d•Onsite

About The Position

The SRM Lead, within JLL’s Procurement Centre of Excellence, designs, embeds, and governs a consistent supplier relationship management (SRM) programme across Corporate Procurement categories, including HR, Marketing, Professional Services, Technology, and Travel & Fleet. The role formalizes SRM as a repeatable, governed capability by establishing shared standards, supplier segmentation, management cadence, scorecards, and escalation paths, and by ensuring consistent execution across category teams. The role owns the SRM dashboard and reporting, providing procurement, business, and leadership with consolidated visibility into supplier performance and relationship health. It also defines and tracks value delivered through strategic supplier relationships, including innovation, savings, service improvement, risk reduction, and collaboration outcomes. The SRM Lead partners with category directors, Risk, Finance, client-facing and Alliance teams, and third-party risk management stakeholders; embeds SRM tooling and AI-enabled processes; and coaches category teams in supplier management best practices. The position reports to the Global Director, Procurement Centre of Excellence and is based on-site in Chicago, Illinois. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $100,000–$135,000 per year. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

Bachelor’s degree required.
At least 5 years of progressive procurement or supplier management experience, including hands-on ownership or design of an SRM or supplier performance programme.
Proven experience running QBRs, scorecards, and governance with strategic or Tier 1 suppliers at scale.
Track record working in global matrix organizations.
Strong knowledge of SRM best practices, including segmentation, governance frameworks, performance scorecards, and value tracking.
Experience designing and embedding consistent processes, standards, and controls across dispersed category teams.
Commercial acumen and ability to define and evidence value delivered through supplier relationships.
Experience with SRM, supplier performance, and risk tools; comfort using data and AI-enabled tools to scale coverage.
Ability to build relationships and influence category leads, senior stakeholders, and suppliers using data-driven insight.
Programme ownership skills to build an inconsistent or informal capability into a governed, repeatable function.
Change-management skills and ability to drive adoption and cultural change without direct line authority.
Excellent communication and presentation skills, with credibility representing supplier performance to leadership.
Collaborative, cross-functional approach with Risk, Finance, category teams, and client-facing and Alliance colleagues.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

CIPS or ISM accreditation preferred.

Responsibilities

Design and own a consistent SRM framework and playbook for Corporate Procurement, including segmentation, standards, governance cadence, review formats, scorecards, and escalation paths.
Provide consolidated visibility into supplier performance and relationship health for procurement, the business, and leadership, including an on-demand view of Tier 1 and strategic suppliers.
Build and own SRM dashboards and reporting with category teams, capturing scorecards, QBR outputs, trends, risk flags, and improvement actions.
Define, track, and evidence SRM value, including innovation, savings, service improvement, risk reduction, and collaboration outcomes.
Drive consistent SRM execution across categories and hold category leads accountable for QBRs, output capture, cadence, and minimum standards.
Own supplier segmentation and the strategic/preferred supplier list, including coverage criteria and differentiated management by tier.
Establish the SRM governance model, including roles and responsibilities, meeting cadence, executive sponsorship, and escalation processes.
Partner with Balance of Trade and Alliance teams to understand client status and supplier-led revenue and innovation opportunities.
Work with the Governance & Risk Manager and third-party risk management framework to incorporate supplier performance and relationship insights into ongoing monitoring and corrective-action planning.
Embed SRM tools and AI-enabled ways of working, including Aravo and orchestration, standardized scorecards, and automated feedback capture.
Provide accurate and timely SRM reporting and insight to the Global Director, Procurement Centre of Excellence, the Head of Corporate Procurement, and the CPO.
Coach and upskill category teams in stakeholder engagement, performance management, and structured supplier dialogue.
Monitor programme success through supplier coverage, QBR completion, standards adherence, dashboard population, reporting quality, and stakeholder satisfaction.