SRE - Compute (Linux, Kubernetes, Containers)

Virtasant • Austin, TX

6d • Remote

About The Position

Virtasant is hiring an SRE Support Engineer to support internal developers adopting and troubleshooting a client’s internal compute platform. This hands-on engineering support role focuses on Linux fundamentals and networking, Docker and containerization, and Kubernetes, including internal or private-cloud environments. It involves direct engagement with engineers to diagnose technically complex issues and is described as engineering-level support rather than generic L1/L2 support.

The position supports platform users through high-touch onboarding, community and ticketing responses, and deep technical investigation. The engineer will document issues and resolutions, contribute to runbooks and knowledge-base articles, participate in postmortems, collaborate with SRE, Platform, and Engineering teams, and help improve support tools and processes. The role is remote, with candidates located in Brazil, Chile, Colombia, or Mexico working 8 AM–5 PM Pacific.

Requirements

• Strong Linux fundamentals, including processes, services, filesystem, and kernel basics.
• Strong Linux networking knowledge, including TCP/IP, routing, DNS, load balancers, and firewalls.
• Hands-on Kubernetes experience; experience beyond managed cloud platforms is sought.
• Strong Docker and containerization expertise.
• Experience in production support for large-scale systems.
• Ability to write and understand Python scripts or use similar languages.
• Comfort reviewing pull requests, reading developer code, and communicating with development teams.
• Strong Git proficiency.
• Exceptional written and spoken English, with very clear communication.
• Highly organized, meticulous attention to detail, and consistent follow-through.
• Strong problem-solving, analytical thinking, and structured debugging ability.
• Comfort working independently with distributed teams.

Nice To Haves

• Bachelor’s degree in Computer Science or a similar engineering discipline.
• Experience supporting private cloud or internal platform engineering teams.
• Familiarity with Spark, Kafka, or distributed systems.
• Experience with multi-form Kubernetes in internal or private-cloud environments.

Responsibilities

• Provide high-touch onboarding and support to internal customers using the compute platform.
• Respond to customers through Slack or community forums and a ticketing system.
• Act as the first line of engineering support for Kubernetes- and container-related issues.
• Troubleshoot Kubernetes workloads, scheduling, services, networking, and RBAC.
• Troubleshoot Docker containers, images, builds, and runtime environments.
• Investigate Linux servers, systemd behavior, filesystem issues, and resource constraints.
• Diagnose networking issues involving TCP/IP, DNS, routing, and firewalls.
• Investigate Linux systems using tools such as tcpdump, ss, strace, traceroute, dig, journalctl, top, and htop.
• Write clear technical tickets, incident summaries, and runbooks.
• Create knowledge-base articles and improve documentation.
• Participate in postmortems and drive follow-up actions.
• Collaborate with SRE, Platform, and Engineering teams to escalate issues, identify platform bugs, and propose improvements.
• Provide structured feedback based on trends in support interactions.
• Contribute to tools, scripts, and processes that improve support efficiency.
• Maintain detail, organization, independence, and quality in operational work.

Benefits

• Work from anywhere with autonomy and respect for your time.
• Opportunities to learn through work on cutting-edge systems across clients and sectors.
• Collaboration with a global team of kind, curious, and professional teammates.
• Opportunity to make an impact by solving meaningful technical challenges.
• Trust-based environment focused on autonomy and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed