SRE Production Support Engineer

Delan Associates, Inc • Malvern, PA

4d • Onsite

About The Position

We are seeking an experienced SRE Production Support Engineer to provide L2/L3 production support for mission-critical applications. This role involves monitoring application health, infrastructure, and platform performance, responding to production incidents, and performing root cause analysis to implement permanent fixes. The engineer will troubleshoot various issues across applications, middleware, infrastructure, and databases, and participate in a 24x7 on-call rotation. Key responsibilities include automating operational tasks, monitoring logs and metrics, collaborating with development teams, supporting deployments, and maintaining documentation.

Requirements

• Shell scripting
• Bash scripting
• AWS
• Azure
• Docker
• Kubernetes
• Terraform
• Ansible
• Jenkins
• CI/CD
• Nginx
• Grafana
• 5+ years of experience

Responsibilities

• Provide L2/L3 production support for mission-critical applications.
• Monitor application health, infrastructure, and platform performance.
• Respond to production incidents and restore services within SLA.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Troubleshoot application, middleware, infrastructure, and database issues.
• Participate in 24x7 on-call production support rotation.
• Automate repetitive operational tasks using scripting.
• Monitor application logs and system metrics.
• Collaborate with development teams to improve application reliability.
• Support production deployments and release activities.
• Maintain operational runbooks and support documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed